Office Assistant, Counseling Center

Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% company match, 5 weeks of time off to start, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view the 2024 Total Rewards Guide .

The Office Assistant of the Counseling Center serves as back up support to the full-time Administrative Assistant. Primary responsibilities are answering phone calls, directing to appropriate response (e.g. scheduling appointments, crisis response, staff, other campus office) and managing scheduling for clinical staff. This position serves as the first contact by phone, walk in, and waiting area to students, guests or other campus partners.
This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion. Duties and Responsibilities 1. Serve as a first contact for appointment requests and scheduling. Schedule appointments, organize meetings and enter data using the confidential Counseling Center database (EHR) and scheduling system; schedule both in person and telehealth appointments for 12-15 clinic staff.

2. Provide a welcoming, inclusive, and safe environment for students, professionals and others utilizing the Counseling Center via telephone, videoconferencing or face-to-face. Strict adherence to privacy, confidentiality and managing sensitive information is required.

3. Communicate with students, faculty, and staff throughout the University, as well as off campus partners, by responding to various questions and requests for information and direct inquiries.

4. Assist with staff requests such as copies, promotions, room reservation, supplies, faxing, scanning, and processing data for clinical appointments.

5. Provide back up for Administrative Assistant when they are out of office.

6. Assist with scheduling of outreach, preparing materials and at times attending events as representative of the Counseling Center.

Required Knowledge, Skills and Abilities High School education

A minimum of one year of related clerical experience.

Handling sensitive/confidential information

Excellent communication skills

Proficient in working in a team environment.

Exceptional customer service skills Preferred Knowledge, Skills and Abilities Microsoft Teams calling

Clinic setting knowledge.

Electronic health record experience

Multi-line switchboard

Ability to tolerate students/callers in distress. Department Counseling Center