Hardware Technician

• Location: New York, New York
• Type: Direct Hire
• Job #1347
• Salary: $75,000

Hardware Technician

LOCATION: New York, NY

ORGANIZATION: Top-ranked global law firm

COMPENSATION: Base salary to $85K, plus paid overtime, bonus and comprehensive benefits (including, medical, dental, vision and 401K). Exceptional work environment ideal to all transportation in one of New York's most recognized addresses.

RESPONSIBILITIES:

• Serve as the initial point of contact for telephone and e-mail inquiries on the Firm’s software applications, hardware, printers and remote technologies directed to the Information Technology department
• Maintain the laptop and desktop production environment
• Follow up on calls escalated to other departments
• Troubleshoot problematic laptops and desktops
• Monitor ticketing system for open incidents and requests
• Provide onsite desktop support to users on a regular basis
• Responsible for installing and maintaining all end user IT equipment, including personal computers, laptops, printers, electronic devices and software
• Coordinate elimination of old equipment with discard vendor
• Build laptops and desktop computers
• Work with vendors to troubleshoot existing problems
• Maintain data transfer log
• Ensure hardware inventory is properly entered into the inventory database
• Place requests for new equipment
• Assist with documentation for the installation and configuration of new hardware

REQUIREMENTS:

• High school diploma required; bachelor's degree preferred
• 2+ years of help desk IT experience in a professional services environment; law firm experience preferred
• Experience providing telephone-based technical support and/or desk-side technical support
• Exceptional customer service skills and ability to interface with all seniority levels required
• Knowledge of Windows 10 and 11
• Knowledge of Active Directory and Azure
• Strong knowledge of PC systems and MAC systems (desktop and laptop), as well as wireless devices and printer hardware
• Previous experience with entering and tracking tickets in an incident management system (Service Now)
• Ability to troubleshoot remote technologies (RDP, VPN, Citrix, etc.)
• Excellent ability to follow procedures and processes to ensure we remain IT Compliant
• Knowledge of Video Conferencing systems a plus