Manager, Customer Successallwhere • New York City, NY, US
Manager, Customer Success
allwhere • New York City, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters_job_card.quick_apply]
[job_card.job_description]The Manager of Customer Success will oversee and drive the effectiveness of our Customer Success Management (CSM) team. Lead, coach, and mentor the Customer Success Management team to deliver exceptional service and outcomes for allwhere’s customers. Independently manage day-to-day team operations, ensuring the achievement of KPIs, customer engagement, and retention goals. Collaborate with the Head of Sales and Customer Success to set objectives, establish performance metrics, and develop strategic initiatives. Act as the primary escalation point for complex customer issues, providing swift resolution and maintaining client satisfaction. Proactively identify, track, and mitigate churn risks by analyzing customer health metrics and developing targeted retention strategies. Conduct regular business reviews internally and externally to ensure alignment, customer satisfaction, and identify growth opportunities. Foster cross-functional collaboration with Operations, Product, and IT to advocate for customer needs and enhance the customer experience. Develop and implement customer success processes, programs, and best practices to drive continuous improvement. 5+ years of experience in Customer Success, Account Management, or related roles; at least 2 years in a leadership or management capacity. Proven track record of managing a team, including hiring, coaching, performance management, and professional development. Strong experience in churn risk management and retention strategies. Excellent analytical skills, capable of interpreting customer data and driving actionable insights. Familiarity with IT hardware / software solutions preferred. Ability to work independently, demonstrating initiative, ownership, and accountability. Strong interpersonal skills to effectively collaborate with internal teams and customers at all organizational levels. Proficiency in CRM tools such as HubSpot and productivity suites like Google Workspace. Exceptional communication, problem-solving, and conflict-resolution skills. Entrepreneurial mindset with a passion for delivering extraordinary customer experiences. Why Join Us? Benefits such as a 401K, comprehensive medical, dental, and vision health insurance Equity in a rapidly growing, early-stage company Opportunity to significantly impact company direction and growth within a dynamic, collaborative environment Powered by JazzHR
Job Title :
- Manager, Customer Success Location : New York Compensation : This position is a base salary plus bonus with OTE ranging anywhere from $125,000 to $175,000. Company Overview : allwhere provides companies with a platform that enables their employees to be productive and engaged.
- Our platform empowers companies to curate equipment, products, and services, seamlessly delivering them to employees globally.
- For administrators (HR, IT, Operations), we streamline onboarding / offboarding processes and automate equipment management.
- For employees, we offer a convenient, centralized hub for essential workplace needs.
Remote and hybrid work are here to stay, and allwhere is committed to making these experiences exceptional. Role Overview :
Reporting directly to the Head of Sales and Customer Success, this role involves independent team leadership, strategy development, churn mitigation, and cross-departmental collaboration to ensure client satisfaction and revenue retention. Key Responsibilities :
Analyze customer feedback and data to inform product enhancements and advocate for customer-centric solutions internally. What We’re Looking For :
[job_alerts.create_a_job]
Customer Manager • New York City, NY, US
[internal_linking.related_jobs]
This role is based in our New York City office.The Key Accounts Customer Success (CS) position will report into the Head of Customer Success working exclusively on our digital products.The CS works...[show_more]
Customer Success Manager For Data Partnerships.LiveRamp is the data collaboration platform of choice for the world's most innovative companies.
A groundbreaking leader in consumer privacy, data ethi...[show_more]
The Customer Success team is primarily responsible for facilitating strong and value-oriented customer relationships, driving customer growth through expansion and upsells and for customer retentio...[show_more]
Dreamdata is the industry leader in B2B marketing attribution, optimization and automation.Founded by ex-Trustpilot product and engineering leaders starting in 2019 after building the platform inte...[show_more]
BrandBastion is a leading AI-powered solution for social media engagement and brand protection.Imagine a role where your contributions directly shape innovative AI solutions.There is opportunity fo...[show_more]
Come and join the worlds leading provider of live IP video solutions.LiveUs patented cellular bonding technology is used by the worlds top broadcasters (e.
AP BBC CBS & CNN) and leading sports o...[show_more]
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators....[show_more]
A high-growth B2B SaaS company is hiring a Customer Success Manager to own the post-sale revenue engine across a strategic enterprise customer base.
This role is responsible for customer retention e...[show_more]
Uscreen is a profitable and fast-growing SaaS company.We're on a mission to revolutionize the way video entrepreneurs and creators monetize their content.
Our all-in-one video membership platform he...[show_more]
We are looking for a dedicated Customer Success Manager to oversee and nurture a portfolio of client accounts in New York, New York.
This role involves building deep client relationships, driving bu...[show_more]
The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products.
The team guides overall valu...[show_more]
Our client a rapidly growing B2B marketplace is seeking a Customer Success Manager to drive customer retention expansion and long-term value across a multi-product platform.This role is highly stra...[show_more]
Customer Success Manager (CSM).We are seeking a proactive and technically savvy Customer Success Manager (CSM) to lead post-sales engagement for clients utilizing our robotic inspection services an...[show_more]
Octus is a leading global provider of credit intelligence, data, and analytics.Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law f...[show_more]
We built Method to propel the next decade of consumer finance.Method's APIs are redefining financial connectivity with real-time read-write access to consumer liability accounts and bringing consum...[show_more]
As a Lead Customer Success Manager you will be responsible for ensuring that our clients achieve their goals through the use of our products and services.
You will be in charge of a team of customer...[show_more]
Director - Customer Success Manager.Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology.
We are on a mission to fundamentally transform the viewin...[show_more]
Customer Success Manager, Enterprise.From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.
Its award-winning productsPerformance (affiliate), Crea...[show_more]
Customer Success Manager
Informa Group Plc. • New York City, New York, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
LiveRamp • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Optery • Bronx, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Dreamdata • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
BrandBastion • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
LiveU • Hackensack, New Jersey, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Backblaze • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
RecXchange • New York City, New York, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Uscreen • Staten Island, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
NYC Staffing • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager, Service Provider
Relativity • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Wallman Unlimited Company • New York City, New York, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Nextracker • Staten Island, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Octus • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Method Financial • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Lead Customer Success Manager
J Lee Engineering • New York City, New York, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Director - Customer Success Manager
Samba TV • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager, Enterprise
impact.com • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]