Manager, Client Excellence Operations, Healthcare

Manager (Team Lead) Healthcare Technical Operations

The Manager (Team Lead) leads the Healthcare Technical Operations Team, responsible for technical onboarding, integration, and data quality operations across Inmar's Healthcare Division. This role defines and executes the long-term vision, strategy, and structure of Technical Operations, ensuring scalable, compliant, and reliable support for Healthcare clients and partners.

Why This Role Matters

The Partner Integration Manager (Team Lead) is foundational to the success of Inmar's Healthcare Technical Operations Team. By leading technical onboarding, integration strategy, and data quality oversight, this role ensures Healthcare clients experience reliable, compliant, and scalable operations. The Manager drives alignment between Product, Engineering, and Client Excellence, fostering operational excellence, compliance readiness, and client trust that supports long-term growth.

Primary Accountabilities :

Leadership and Operational Management (45%)

Lead and manage the Healthcare Technical Operations Team, including Implementation Specialists / Engineers and the Data Quality Analyst.

Define the overall strategy for Technical Operations and ensure scalable, compliant execution across onboarding and integration processes.

Establish performance goals, metrics, and accountability structures for team effectiveness.

Provide coaching, feedback, and professional development to foster high-performing, cross-functional collaboration.

Serve as the escalation point for integration and onboarding issues, ensuring timely resolution and client satisfaction.

Technical Oversight and Integration Strategy (35%)

Oversee execution of technical onboarding for select partners and vendors to ensure integration readiness, compliance, and client satisfaction.

Collaborate with Product and Engineering to design scalable onboarding frameworks, standard playbooks, and automation strategies.

Ensure technical documentation, workflows, and data exchanges (AS2, SFTP, APIs) meet security and compliance standards.

Partner with the Data Quality Analyst to monitor integration performance, identify anomalies, and mitigate risks.

Lead continuous improvement initiatives focused on scalability, reliability, and client experience.

Cross-Functional Alignment and Strategic Execution (20%)

Collaborate with Client Excellence, Product, and Engineering leaders to ensure unified execution across teams.

Translate business and compliance requirements (including DSCSA) into actionable technical strategies.

Communicate progress, risks, and recommendations to executive stakeholders.

Develop dashboards and reports to measure onboarding efficiency, integration health, and client impact.

Partner with Client Excellence leadership to ensure insights from Technical Operations inform proactive client engagement and retention strategies.

Represent Technical Operations in strategic planning sessions and division-wide initiatives.

Required Qualifications :

Bachelor's degree in Information Systems, Computer Science, Engineering, or related field; or equivalent combination of education and experience.

6+ years of experience in technical operations, systems integration, or implementation management roles.

2+ years of experience leading technical or cross-functional teams.

Strong understanding of data integration protocols (AS2, SFTP, RESTful APIs) and compliance-driven workflows.

Proven ability to manage client-facing technical projects and resolve complex issues in collaboration with Product and Engineering.

Excellent leadership, organizational, and communication skills with the ability to influence across multiple levels.

Experience managing projects in regulated or compliance-oriented environments (e.g., DSCSA, healthcare, or life sciences).

Preferred Qualifications :

Master's degree in Information Systems, Business Administration, or related discipline.

Experience leading a technical operations or integration function within a SaaS or healthcare technology organization.

Familiarity with data observability, monitoring, and automation tools.

Working knowledge of cloud environments (AWS, Azure) and modern data pipelines.

Experience managing dashboards and KPIs using tools such as Looker, Power BI or Tableau.

Individual Competencies :

Integrity : Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.

Communication : Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.

Collaboration : Works collaboratively with others to achieve group goals and objectives.

Coaching : Guides, develops, empowers, and motivates associates to meet the organization's goals while preparing the team to win.

Building Collaborative Teams : Builds productive and cooperative relationships to facilitate team effectiveness through the understanding and utilization of individual strengths, behaviors, and personalities to achieve team goals and organizational success.

Vision and Strategy : Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is :

Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

Regularly required to talk or hear and read instructions on a computer monitor and / or printed on paper.

Occasionally required to stand, kneel or stoop, and lift and / or move up to 25 pounds.

Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Frequently required to remain in a stationary position.

As an Inmar Associate, you :

Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.

Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to :

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA / FSA)

We also offer :

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability / vets.

Recruitment Fraud Notice : Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels