Front Desk Agent

Job Description

Job Description

Requirement : Hyatt and Opera experienced

The Front Desk Agent is responsible for delivering exceptional guest service from check-in to check-out, ensuring every guest experience aligns with Hyatt’s brand standards. The role requires proficiency in  Opera Property Management System (PMS)  and a deep understanding of hotel front office operations, guest satisfaction, and efficient communication across departments.

Key Responsibilities :

• Greet guests warmly upon arrival and ensure smooth and efficient check-in and check-out processes using  Opera PMS .
• Handle guest reservations, room assignments, and modifications with accuracy and attention to detail.
• Process payments, handle billing inquiries, and maintain accurate financial transactions in compliance with Hyatt and company policies.
• Manage guest requests, complaints, and special needs with professionalism, empathy, and prompt resolution to ensure guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to ensure timely room readiness and service delivery.
• Promote Hyatt’s loyalty programs, upsell room types, and recommend hotel amenities to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, rates, special promotions, and local area attractions.
• Follow all standard operating procedures for safety, security, and guest privacy.
• Prepare daily shift reports and assist in night audit operations when required.

Required Skills and Competencies :

Qualifications :

Performance Indicators :

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