Mobility Support SpecialistCalero • Rochester, NY, US
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Mobility Support Specialist
Calero • Rochester, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Associate Degree or equivalent experience Proficient in Microsoft 365 (Word, Excel, Teams and Outlook) Mobile Device and Service Support experience desired Queue Management Navigating knowledge bases for standard operating processes Customer Service Help desk experience Zendesk experience is a plus Order procurement Experience working out of a dynamic shared queue Customer Focused Attention to detail Analytical and Problem Solving skills Ability to work is a fast-paced environment Ability to prioritize and manage multiple responsibilities Demonstrates a sense of urgency and ability to meet deadlines Excellent verbal, written, and non-verbal communication skills Strong ethics, values, trust, and integrity High emotional intelligence and critical / forward thinking Action oriented, results driven, and ensures accountability Quality decision making Organizational skills and planning / priority setting Excellent ability to work collaboratively and confidentially with all levels in the organization
Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist in their Phoenix, AZ location. Reporting to the Mobility Support Manager, you will support our corporate customers end-users to process their requests for mobile services directly with vendors across the world. You will provide 1st, and where necessary, 2nd line mobile device support for our customers’ end-users.
This position is subject to a hybrid schedule.
The Ideal candidate has customer service experience in a call center environment and is located in Arizona or Rochester.
This positions schedule is subject to work weekends.
As a specialist you will :
- Provide 1st line support to ensure customers' tickets are answered and processed within SLA
- Resolve and supply updates to customers on their incidents and tickets
- Maintain a high quality of service
- Partner with the Service Operations Team
- Handle Customer Phone / Chat and emails
- Continuously train in new products to ensure the highest level of support
EDUCATION and EXPERIENCE required :
SKILLS and COMPETENCIES
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Mobility Specialist • Rochester, NY, US
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