Program Support Assistant

Summary

This position is located as part of the Clement J. Zablocki VAMC at the Honey Creek Office located on S 84th St as part of the Acute Outpatient Nursing Division. The purpose of this position is to provide program support assistance to Division staff related to the Computerized Patient Records System (CPRS), VISTA system applications, Bed Management Solutions (BMS), and related office software and technologies important to maintaining the primary mission of the Division and overall organization.

Duties

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Duties :

• The employee attains and maintains computer skills on a variety of software programs (VISTA,CPRS, BMS, Microsoft Office Systems).
• The employee is responsible for supporting staff with navigating new technology and applications as resources become available.
• Assists staff with the developing CPRS progress notes, notes titles, team lists, and notifications preferences.
• Obtains, organizes, and files administrative reports as requested by Division leadership.
• Instructs staff on how to enter clinic notes, order diagnostic and pharmaceutical services, and send or respond to consults.
• The employee is required to stay current with any changes to software to maintain proficiency and to be able to train staff.
• Identifies and determines staff training needs; may conduct classroom or provide one-on-one instruction.
• Uses appropriate methods to develop training materials and applies new technology to training programs.
• Develops or obtains training aids and selects pertinent training resources to support the learning of the staffing team.
• Works with Clinical Application Coordinators (CACs), Information Security Office, and Employee Education to ensure comprehension and competence as a staff trainer.
• Performs work involving the collection, compilation, and / or tracking of information and statistical data.
• Prepares and participates in the planning and reporting of information and statistical data results for the Division.
• Completes requests related to the Equipment Inventory List (EIL), EPAS, Nursing Hours Per Patient Day (NHPPD), Personal Identification Verification (PIV), and Vista Menu and Key Review.
• Create and maintain Division SharePoint Site and Network Folders.
• Answers questions and provides follow up to employees needing more assistance.
• Independently seeks out more information when procedures are not covered by standard hospital policy to properly acquaint and guide staff members with the procedures.
• Performs other duties as assigned.

Work Schedule : Monday - Friday, day shift

Virtual : This is not a virtual position.

Position Description / PD# : Program Support Assistant / PD04280O

Relocation / Recruitment Incentives : Not authorized

Critical Skills Incentive (CSI) : Not approved

Permanent Change of Station (PCS) : Not authorized

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider :

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02 / 02 / 2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note : Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below :

Specialized Experience : You must possess one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-6 level in the Federal service. Specialized experience includes : Skill in general office procedures including filing systems, VA Correspondence formats, and clerical practices and procedures. Skill to operate a variety of standard office and VA computer programs and databases. Skill of office automation systems and word processing products (Excel, Power Point, Access, Word, Share Point. Etc). Skill to perform data entry functions with accuracy. Skill to plan and organize a wide array of work and track multiple deliverables, projects and deadlines. Skill to communicate effectively both orally and in writing, to express thought clearly, and to develop ideas in a logical sequence. Skill to negotiate effectively with internal and external customers to accept and implement recommendations and partner on initiatives.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Note : Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here : If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit :

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.