A company is looking for a Client Success Operations Associate to provide support for hospitality and e-commerce customers.
Key Responsibilities
Respond to a high volume of customer inquiries with empathy and professionalism
Troubleshoot technical issues and escalate complex problems to Engineering
Maintain quality responses while solving approximately 25 tickets per day
Required Qualifications
2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred)
Experience using Zendesk for customer support management
Familiarity with Jira, DataDog, and browser developer tools
Ability to self-prioritize in a high-volume support environment
Background in hospitality or hotel technology is a plus
Client Associate • Coral Gables, Florida, United States