HIE Supervisor

Job Description

Job Description

Description :

The Supervisor is responsible for overseeing daily operational performance while providing direct leadership to assigned staff. This role bridges the gap between management and employees by ensuring company objectives are clearly communicated, workflows are executed effectively, and performance standards are consistently met. In addition to maintaining hands-on operational oversight, the Supervisor assists with payroll submission, PTO approvals, employee evaluations, disciplinary actions, and continuous process improvement initiatives to support efficiency, accuracy, and service excellence.

Essential Duties and Responsibilities

Leadership & Workflow Oversight

• Monitor team productivity, attendance, and quality of work; address performance or attendance concerns promptly and professionally
• Manage daily scheduling and staffing to ensure adequate workflow coverage and operational continuity
• Provide regular reporting on team performance, progress toward goals, and operational status
• Assist with recruiting, onboarding, training, and coaching staff; ensure team members are fully cross-trained
• Serve as a primary escalation point for operational and employee-related issues

HIE & Data Flow Management

Claims Document Processing Oversight

Mail & Document Indexing Oversight

Payroll, PTO & Employee Management

Compliance, Communication & Service

Other Duties

This job description is not intended to be an exhaustive list of duties. Responsibilities may change at any time with or without notice.

Requirements :

Knowledge, Skills, & Abilities

Education & Experience Requirements

Supervisory Responsibilities

This position has direct supervisory responsibility for assigned staff, including oversight of daily workflow, performance, attendance, payroll submission, PTO approvals, participation in evaluations, and support of disciplinary actions in collaboration with management and Human Resources.

Work Environment / Physical Demands

This role operates in a professional office environment and routinely uses standard office equipment such as laptop computers, copiers, and phones.

Physical demands include standing, walking, sitting, use of hands and arms, climbing stairs, stooping, kneeling, and lifting up to 20 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.