Account Director

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Americas Account Director leads the North American portfolio overseeing a team that delivers integrated facilities maintenance and operations, soft services, and workplace services, aspects of the contract scope of work. Key accountabilities include leading and developing a very large and geographically dispersed team, client relationship management, and constant service evolution. This role is part of the account leadership team and requires excellent communication abilities and will support account initiatives that drive and deliver efficiencies and process improvements. Excellence in service delivery will be achieved by leading, monitoring and directing all portfolio activity, with a focus on building operations, service contracts, financial and team management.

Service Delivery

• Manage the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope.
• Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.
• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards.
• Drive initiatives such as savings programs, benchmarking, best practices and continuous improvement.
• Ensure all account level KPI/SLA targets are achieved.
• Maintain adherence to all account governance processes, partner with the Account Director and client on account governance evolution.
• Leverages the JLL IFM/Engineering platform through regional IFM networks, JLL’s innovation and best practice sharing program (Idea Stream) to provide improved IFM services aligned with the account plan, goals, and objectives.
• Advocates diversity and inclusion in the workplace.
• Complies with client specific and JLL accounting/contracting practices, policies and procedures, including but not limited to ethics and business practice.

Client Relationships

• Provides superior client support and relationship management as evidenced by favorable KPI scores and client surveys, client contract compliance, JLL EHS program compliance and team safety performance.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.

Financial Management

• Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance
• Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.
• Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.
• Complies with client specific and JLL accounting/contracting practices, policies and procedures.

Leadership/Team Management

• Lead, manage, develop and supervise a professional, friendly, creative, energetic, and detail-oriented team of management level staff in the delivery of service excellence.
• Provide excellent onboarding, training, and team building.
• Actively support an environment of teamwork, co-operation, performance excellence and personal success
• Participate in performance management and personal development planning for members of the team.
• Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Sound like you? To apply you need:

• BA/BS degree or equivalent work experience in facilities management with management/technical emphasis. MBA a plus.
• 10+ years of facilities experience in corporate, third party service provider or consulting.
• Proven record of success managing corporate headquarters and multiple sites with large square footage (1m+ sq. ft.)
• Experience managing corporate services such as food, mail, transportation, and employee services, vendors and capital projects.
• Superior client and customer relationship management skills.
• Strategic thinker with strong implementation and change management understanding.
• Understanding of commercial leases, contract documents and routine accounting methods.
• Familiarity with and understanding of building systems.
• Ability to multitask and work without direct supervision.
• Proficient in MS Office and CMMS system.
• Strong organizational skills and collaborative management style needed.
• Superior financial skills and budgeting/forecasting experience is a requirement.
• Excellent communication, interpersonal and supervisory skills.

What you can expect from us

We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

Estimated total compensation for this position:

225,000.00 – 250,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Raleigh, NC, San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.