Device Support Technician II

Position Overview:

Provides problem resolution, analysis, specifications, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user equipment. Assists in the development of computer and mobile devices systems standards that are: secure, robust, cost-effective, and meet the functional needs of Sutter Health. Provides support in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security. Provides technical training and knowledge transfer to department personnel and colleagues.

Job Description :

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

• Associate's: Computer Science, Information Technology, or related field

CERTIFICATION & LICENSURE:

• MCDST-Microsoft Certified Desktop Support Technician

• OR MCITP-Microsoft Certified IT Professional

TYPICAL EXPERIENCE:

• 1 year recent relevant experience.

SKILLS AND KNOWLEDGE:

• Advanced knowledge on Microsoft and Macintosh operating systems.

• Advanced knowledge of active directory and associate file systems.

• Advanced knowledge of network topology.

• Advanced knowledge of quality control methods, understanding of problem identification, and resolution analysis.

• Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment and basic network administration.

• Proficient in Microsoft and Macintosh system administration tools.

• Customer service skills from per diem employees to key stake holders while maintaining sensitivity to operations in a health care environment.

• Adept in time management within provided guidelines.

• Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors, including the ability to validate and submit knowledge base updates and additions.

Job Shift :

Days

Schedule :

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed, Occasionally

Benefits:

Yes

Unions:

No

This position is work from home eligible.

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.28 to $48.42 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.