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Level 2 Help Desk Tech
Level 2 Help Desk TechPeak Networks • Kennewick, WA, US
Level 2 Help Desk Tech

Level 2 Help Desk Tech

Peak Networks • Kennewick, WA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.

Responsibilities

  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Write technical documents on how to or SOPs
  • Network Administration
  • Update / Create scripts
  • Troubleshooting servers
  • Server administration

Qualifications

  • Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)
  • Firm understanding of wireless protocols (802.11, BT, LPWA)
  • Firm understanding of VOIP systems
  • Firm understanding of AD / DS services (AD, GP, and DNS)
  • Firm understanding of MS365 (EntraID, Intune, and Exchange Online)
  • Firm understanding of RMM tools
  • Scripting knowledge (PS, Python, etc.)
  • Knowledge of MDM tools

    • Certifications

  • Active Industry / Vendor networking certificate

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