Relations Specialist I

Job Description

Job Description

RELATIONS SPECIALIST I WHAT YOU’LL DO

As a Relations Specialist I, you’ll be the first point of contact for employees at our client worksites, helping them resolve questions about payroll, benefits, timekeeping, and policies. You’ll work in a fast-paced environment managing high volumes of inquiries across multiple systems while delivering fast, accurate, and friendly service. Your success will be defined by your ability to handle a broad range of employee requests quickly and correctly—all while creating a seamless and supportive experience.

Serve as the frontline support for worksite employees, providing clear and timely assistance on common HR, payroll, and benefits inquiries

Manage high-volume transactional requests via phone, email, and case management tools with a focus on first-contact resolution

Accurately process tier-1 employee changes (e.g., address updates, direct deposit modifications) in accordance with established procedures

Escalate complex or non-routine issues to internal teams with complete, well-documented case history and client-ready summaries

Navigate and operate across multiple internal platforms, ensuring timely, compliant, and professional handling of employee needs

WHAT YOU BRING

You thrive in a service-first environment and are energized by solving problems quickly and correctly. You’re comfortable multitasking across multiple systems, communicating with professionalism, and operating with speed and accuracy—even under pressure. You bring a track record of reliability and are ready to grow within a high-performance support team.

Prior experience in a high-volume customer service, support center, or shared services environment

Proven ability to follow detailed procedures and meet strict turnaround expectations

Comfortable using multiple systems and tools to complete transactions and track interactions

Strong communication skills, both written and verbal, with a knack for simplifying complex topics

High attention to detail and a commitment to accuracy when handling sensitive employee data

WHY PROSERVICE

At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

We believe great work happens when people are trusted, supported, and challenged to grow. We’re building a workplace where high standards and a strong sense of purpose go hand-in-hand—and where your contributions directly impact Hawaii’s employers, their employees, and the broader communities we serve. Here’s what you can expect :

A Culture That Means Something : Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.

Trust and Autonomy : You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.

Real Opportunities to Grow : Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.

Flexibility with Accountability : For Hawaii-based employees, we offer hybrid work options. For those on the mainland, we offer fully remote roles, so long as you are ready to work on Hawaii Standard Time.

Competitive Compensation and Benefits : We value your contributions and back that up with strong pay $20.00 - $25.00 per hour, full benefits, and resources to support your well-being.