Payroll Partner Service Advocate

Payroll Partner Service Advocate

The Payroll Partner Service Advocate is a key role for Pie's Payroll Partner team. This is a mid-level customer service team member who focuses on routine to advanced customer issues and resolves concerns and requests from payroll partners and insureds.

How You'll Do It

Provide responsive, timely, and relevant service to payroll partners :

• Handles phone, email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service,
• Maintains SLA's set by Payroll Partner Ops team in a consistent and efficient manner.
• Works as a team member to handle :
• Policy Issuance
• General questions
• Follow-Up Communication
• Respond within 24 hours or less to requests from payroll partners
• Cancellation requests from insureds and partners
• Renewal policy management
• Urgent payroll partner customer and partner escalations.
• Complex payroll partner customer and partner questions.

Model the behaviors and strategies necessary to successfully interact with and resolve routine to advanced issues for payroll partners in all channels :

Lead ongoing training and on-boarding for personal and peer growth :

The Right Stuff

The use of AI in Application Review : To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

Base Compensation Range : $23.50 - $28 USD

Compensation & Benefits

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer, we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here, and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First : Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report Pie's Ford Pro Insure Coverage expanded to Pennsylvania and Texas