Senior Technical Program Manager

Senior Program Manager

Company Overview : Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do : The Senior Program Manager will lead and motivate our teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency for team members, and working in unison with the product and technology teams to create the best experiences for our customers. This role will be responsible for managing programs' scope through all phases of the life cycle. The Senior Program Manager will build schedules : monitor the project from initiation through delivery, organizing the interdepartmental activities, ensuring management of interdependencies and managing risks proactively to drive completion of the program. This person will plan, track and monitor work of cross functional teams including but not limited to product management, Engineering, marketing, Field enablement, Customer enablement and program staff, providing technical support and direction. Duties and tasks are varied, needing independent judgment so the person needs to be fully competent in the area of program management expertise. In order to be successful in this role, you possess a strong attention to detail, have a reputation as someone who focuses on the outcome, brings simplified solutions to complex problems in a technical environment, and does what they say they will do. You must be comfortable operating in a fluid, agile, and team-oriented environment; bringing order to chaos.

This position is an individual contributor role reporting to the Senior Manager, Program Management.

Responsibility :

• Drive alignment to and execution of high stakes cross-functional initiatives and programs
• Oversee end-to-end program execution across teams / groups, including risk management, communication, issue / conflict resolution and dependency management
• Collaborate with responsible partners to proactively identify, communicate, manage and mitigate program risks
• Organize and lead cadence-based stakeholders / leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockers
• Drive process improvements and leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programs
• Partner with cross-functional teams to deliver business value in a timely manner while maintaining a high level of quality and transparency
• Keep the executive and business teams updated on project timelines and results
• Partner with end-to-end implementation teams to define launch plans to identify and mitigate Gaps, Risks, dependencies
• Ensure adherence to governance processes and visibility to release management
• Evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness
• Manage teams across disciplines and across geographies (San Francisco, Seattle, etc)
• Travel as required (~10%)

Job Designation : Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)