Senior Manager, Customer Success (People Leader)

Account Success Leader

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a Leader to join our Account Success team focused on Signature customers in the Philippines. This role leads a small team of Customer Success Managers (CSM) who are accountable for delivering the best-in-class customer outcomes for the Signature Success customers. The person is responsible for "running the Signature Success business", and drives the strategy of Signature Success Plan renewals and growth aligning closely with Renewals and Success Plan Sellers. An ideal candidate has strong people management capability and a background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate has abilities engaging CxO-level stakeholders and can research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.

Responsibilities :

• Lead a team of CSMs, forecasting growth, excellence and High Performing Culture
• Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio
• Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close.
• Actively engage in account strategy and be a part of executing the strategy for select accounts.
• Foster executive relationships with covered customers and internally to drive value of Signature investment.
• Ensure the team successfully delivers the obligations and entitlements of the Signature offer
• Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues.
• Own the direct relationship with Sales leaders aligned to your Operating Unit (OU) and build successful partnerships with broader stakeholders serving this OU to achieve common goals.
• Work closely with peers and selling partners on capacity planning for Signature obligations.
• Align customer allocations with Signature coverage, manage team-based allocations, and synchronise additional cloud resources as needed.
• Deliver operating unit targets and key performance metrics through operational execution and discipline
• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit (OU) leaders.
• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work

Qualifications and Skills :

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