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Supervisor
SupervisorAstrid & Miyu • Los Angeles, California, US
Supervisor

Supervisor

Astrid & Miyu • Los Angeles, California, US
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The A&M Mission : We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

We started our journey back in 2012 when our founder, Connie, saw an opportunity to bring something unique to the market. Fast forward 13 years, we now have 28 stores globally, pioneering in everything we do from our products to our in store experience. We're looking for talented team to be a part of our journey as we open our doors to our first ever store in LA.

Our Values & Culture : Our values aren’t just words - they’re the heartbeat of how we show up, every single day : Grow Together. Celebrate Each Other. Break All Boundaries.

We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.

Location : Abbot Kinney, Los Angeles.

Hours : Full-time

Salary & Benefits : Competitive salary +commission & tips. See more on our benefits here .

Our Commitment : Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here .

The Supervisor  Mission :

As our first Supervisor in LA, you will be at the forefront of an exciting new chapter in A&M’s journey, helping to shape our presence in one of the most vibrant and influential markets in the world. By championing our core values and leading with vision, you’ll support and inspire your team to create memorable in-store moments and deliver a five star customer experience.

How you'll drive success :

Experiential Retail

  • Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for
  • Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions
  • Build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community

Inspirational Reverse Leadership

  • Partner with your Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles
  • Adopt a reverse leadership approach in partnership with your Store Manager to inspire continuous growth to your team through training, coaching, and frequent reviews in order to cultivate high-performing and truly engaged teams
  • A clear and confident communicator, you’re comfortable with delivering feedback on the shop floor, observing & delivering in the moment

    • Cross-functional collaboration

  • Partnering with your Store Manager to drive a commercially strong store, you will lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail
  • Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction

    • What you'll need to thrive :

  • A values champion and brand ambassador our values resonate deeply with you
  • This role is ideal for anyone with experience as a Supervisor
  • You have the ability to develop and mentor a high-performing team to create an environment fostered by learning, growth and development
  • Strong communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams and stakeholders at all levels
  • You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

    • The Interview Process and Candidate Experience

  • Life Story & Values - a 30 minute video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
  • Experience Task - you’ll visit the store as a mystery shopper, experience it through the eyes of our customers, and share your honest insights and ideas with your Area Manager in person
  • In-Store Interview - a chance for you to experience life as a Supervisor in an A&M store

    • Feedback : We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.

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    Supervisor • Los Angeles, California, US

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