Customer Service Advocate II

Duration : 3 + Months Contact (Possible Conversion)

Job Description :

• Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries.

Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures.

Performs research as needed to resolve inquiries.

Responsibilities :

Handles situations which may require adaptation of response or extensive research.

Maintain all departmental productivity, quality and timeliness standards.

Evaluate inquiries to identify underlying causes and implement actions to prevent future issues.

Coordinate with other departments to resolve problems.

Maintain accurate records concerning issues.

Follow through on complaints until resolved or report to management as needed.

Assist with process improvements by recommending improvements in procedures and policies.

Skills :

Proficient in spelling, punctuation, and grammar.

Strong organizational, analytical, and customer service skills.

Ability to handle high stress situations.

Basic business math proficiency.

Ability to handle confidential or sensitive information with discretion.

Ability to learn and operate multiple computer systems effectively and efficiently.

Education :

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit

www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.