Director, Digital Solutions

Director, Digital Solutions

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Shape the Future of Digital Health at Gilead. Join us in building a new strategic pillarCX, Digital Health & AI Solutionsthat will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Solutions, and AI Strategy. The team will proactively address industry dynamics, access challenges, and friction pointsensuring customers, patients, and internal teams (e.g. Brand & Access) receive seamless support while driving measurable business value.

About the Role : We are seeking a Director, Digital Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This is a high-impact, enterprise-wide role requiring strategic leadership, cross-functional collaboration, and the ability to influence at all levels.

Key Responsibilities :

• Define and own a digital solutions roadmap targeting friction points across the patient journeyfrom awareness and diagnosis to treatment and adherence.
• Align solutions with brand imperatives to drive market growth, awareness, and adherence.
• Shape and communicate how the organization embeds AI across our digital ecosystem to deliver actionable insights and personalized customer experiences
• Lead breakthrough digital health initiatives that improve outcomes and experiences while ensuring compliance with regulatory and data integrity standards.
• Scope and prioritize use cases for coverage, reimbursement, and digital access for HCPs and patients.
• Translate business needs into clear requirements and partner with internal teams and external vendors for execution.
• Champion enterprise-wide CX transformation, including Voice of Customer (VoC) programs, journey mapping, and CX measurement frameworks.
• Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance, and third-party partners to develop SOPs, rollout strategies, and technical roadmaps.
• Drive adoption of emerging health technologies and AI-powered platforms that enhance patient engagement, telehealth capabilities, and personalized care.
• Evaluate and integrate innovative tools (e.g., remote monitoring, AI-driven decision support) to improve outcomes and streamline access.
• Secure leadership buy-in for innovative, "first-of-its-kind" digital initiatives.
• Lead without direct authority across Commercial, Medical, Market Access, IT, Legal, and Regulatory teams to ensure alignment and delivery.
• Advocate for the customer and patient, helping business partners understand user problems, needs, and opportunities for new digital solutions and AI-driven interactions

Basic Qualifications :

High School Degree and Sixteen Years' Experience OR Associate's degree and Fourteen Years Experience OR Bachelor's Degree and Twelve Years' Experience OR Masters' Degree and Ten Years' Experience OR PhD and Eight Years' Experience

Preferred Qualifications :

Why Join Us?

This is a high-visibility role at the forefront of digital health innovation. You'll have executive exposure, influence strategic investments, and lead initiatives that define Gilead's digital future. Success means launching scalable digital solutions that improve NPS, reduce access friction, and accelerate time-to-treatment - ultimately transforming patient and customer experiences.

People Leader Accountabilities :

The salary range for this position is : $226,185.00 - $292,710.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans.

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

Notice : Employee Polygraph Protection Act, Your Rights Under the Family and Medical Leave Act

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors :

Please apply via the Internal Career Opportunities portal in Workday.