Sr. Product Manager - Tech, Just Walk Out Technology

Senior Product Manager - Just Walk Out Technology

Are you interested in re-inventing the physical store merchant experience? The Just Walk Out (JWO) enables shopping in retail stores with no lines and no checkout. You simply use a credit card to enter the store, take what you want from our selection of fresh, delicious meals and grocery essentials, and leave the store. This checkout-free shopping experience is made possible by the Just Walk Out (JWO) Technology, which automatically detects whether products are taken or returned, and enables shoppers to grab and go from stores ranging from small airport kiosks to massive university stores.

The Senior Product Manager will own the end-to-end JWO core tech components and the merchant technology experience. You will be responsible for working with software, design, operations, and other teams to expand the magic of JWO technology to a wide array of new selections offered in Amazon's physical stores. You will need to be equally at home understanding and championing the needs of your customers as you are with diving deep on the technology and operational implications of the products you build. You must have a strong track record of successfully launching products.

As a tenured Product Manager, you are familiar with the product development lifecycle. You exhibit high proficiency and efficacy in core product management disciplines such as defining user stories, priorities, success metrics, presenting vision that works backwards from customers, and are comfortable driving clarity across multiple stakeholders in a fast-paced and ambiguous environment. A successful candidate will combine an ability to Think Big with keen attention to detail. We are looking for a passionate, data-driven decision maker who likes building from scratch, experimenting, and setting high standards. You have a high degree of ownership, and are an excellent written and verbal communicator, who thrives in an entrepreneurial environment.

Key Job Responsibilities

• Define and evangelize the long-term vision for merchant back-office operations, developing strategic roadmaps that align with retailers' operational needs across catalog management, loyalty programs, pricing, promotions, and analytics
• Own and drive the merchant operations strategy across catalog synchronization, price management, promotional planning, and loyalty program integration, ensuring seamless operations for retailers
• Lead development of comprehensive analytics and reporting capabilities, enabling merchants to make data-driven decisions about inventory, pricing, promotions, and customer loyalty programs
• Define and execute merchant onboarding strategy for business operations tools, including catalog imports, price mapping, loyalty program integration, and promotional setup processes
• Partner with engineering leadership to deliver scalable business operations solutions while balancing merchant operational requirements, system capabilities, and business goals
• Build and maintain relationships with key merchant stakeholders to understand their operational challenges, gather feedback on business tools, and ensure solutions meet their evolving needs
• Define and track key business operations metrics including catalog accuracy, promotion effectiveness, loyalty program engagement, and merchant satisfaction to drive continuous improvement
• Develop pricing and packaging strategy for business operations tools and work with sales teams to define service models that drive adoption while ensuring merchant success

A Day in the Life

Inclusive Team Culture

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work / Life Balance

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.