Principal Site Reliability Engineer

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 700 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram  or LinkedIn .

About Your Role

As a Principal Site Reliability Engineer, you will work with our Infrastructure and Product Development Teams to design, operate, and scale highly available services on AWS. You’ll lead automation and infrastructure-as-code efforts to eliminate toil, standardize configuration, and expand observability across metrics, logs, and traces. You will evaluate and introduce AWS services and tooling that improve reliability, performance, and developer velocity. This role offers the opportunity to shape our reliability roadmap and make a measurable impact on the resilience and evolution of our technology stack.

How You’ll Make an Impact

System Reliability and Performance :

• Design, implement, and manage scalable systems that ensure high availability, fault tolerance, and optimal performance.
• Continuously monitor and enhance system health and performance through data analysis and metrics.
• Embed observability (metrics, logs, traces, alerts) with actionable thresholds and up-to-date runbooks.

Automation and Tooling :

Incident Management and Troubleshooting :

Infrastructure Management :

Collaboration & Culture :

Who You Are

Experience You Bring

Not Required, But Nice to Have

#LI-Hybrid

Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes :

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.