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Customer Experience Coordinator
Customer Experience CoordinatorJohn Cipollone, Inc. • Havertown, PA, US
Customer Experience Coordinator

Customer Experience Coordinator

John Cipollone, Inc. • Havertown, PA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Join Our Team as a Customer Experience Coordinator!

Location : Havertown, PA

John Cipollone Inc., a family-owned heating, AC, and fuel oil business, is seeking a dynamic and organized individual to join our team as a Customer Experience & Residential Installation Coordinator. This is not just a job, but a career opportunity where you can thrive in a supportive, small company environment that genuinely values its employees.

Why John Cipollone Inc.?

  • Pro-Employee Approach : We believe in celebrating our team's successes with catered events, sporting events, and other team-building activities.
  • Comprehensive Benefits : Enjoy exceptional medical coverage with 75% coverage for you and your family, including vision. Dental coverage is available as an add-on.
  • Paid Time Off : Benefit from 7 paid holidays, plus 2-3 bonus days off and 2 weeks of paid vacation.
  • Career Growth : We focus heavily on career progression, ensuring you can have a long, stable future with us.
  • Competitive Compensation
  • Paid Training & Year-Round Work
  • Spiffs, Rewards, & Employee Contests
  • 401K Retirement Benefits : The company contributes to your 401K without requiring any employee contributions!

Pay Range : $22.00 / hr to $27.00 / hr depending on experience

Hours : Monday through Friday, 7 : 30 am to 4 : 00 pm, with a 30-minute lunch break

Key Responsibilities :

  • Business Owner Support : Assist with various tasks to ensure smooth operations.
  • Installation Department Support : Manage daily scheduling, equipment registration, and preparation of promotional material.
  • Sales Staff Support : Perform general clerical tasks, including preparing letters, bids, contracts, and word processing.
  • Customer Assistance : Handle questions, billing, and appointment setting with professionalism and efficiency.
  • Team Coordination : Facilitate communication between installers, field supervisors, customers, vendors, and the office.

    • Qualifications :

  • High school diploma or equivalent
  • Experience in modern business office clerical roles, including mail distribution
  • Ability to type 40+ WPM and proficiency in Microsoft Office, especially Excel and Adobe
  • Proficiency with office equipment such as word processors, computers, copiers, fax machines, and more
  • Excellent interpersonal and verbal communication skills, both on the phone and in person
  • Strong proofreading, spelling, grammar, arithmetic, and business writing skills
  • Ability to learn new software quickly and adapt to daily changes
  • Capacity to handle multiple tasks efficiently and work under pressure

    • Join our team and be part of a company that truly values your contributions and invests in your professional growth. Apply today and start your rewarding career with John Cipollone Inc.!

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    Customer Experience Coordinator • Havertown, PA, US

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