Essential Duties and Responsibilities :
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities :
Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycleLead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teamsResearch emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offeringsAnalyze existing and new voice / data network environments and recommend scalable, resilient solutionsGather, assess, and document technical requirements in support of business needs and RFP responsesDevelop unit and integration test scenarios aligned with system requirements and evolving business processesTroubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issuesAdhere to implementation standards, change control processes, and internal documentation practicesCommunicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time deliverySupport change management activities and create or update required technical and process artifactsParticipate in off-hours support as needed for critical incidents or outagesPerform additional duties as assigned by leadershipMinimum Requirements
Bachelor's degree in related field.7-10 years of relevant professional experience required.Equivalent combination of education and experience considered in lieu of degree.Job Specific Minimum Requirements :
Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environmentsExcellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiencesAbility to work independently and collaboratively with strong ownership and attention to detailDeep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reportingHands-on experience designing and implementing Amazon Connect solutions, including call flow development, Lex bot development, and integration to other AWS ServicesUnderstanding of Generative AI fundamentals and enterprise guardrailsStrong knowledge of TCP / IP, SIP, and VoIP, with experience troubleshooting LAN / WAN and voice / data networksExperience working with HTTP, REST APIs, and JSON integrationsFamiliarity with tools such as Wireshark, Microsoft Server technologies, DHCP / DNS, Hyper-V, VMware ESXi, Visio, and Microsoft OfficeWhile not immediately required, identified candidate must be "clear-able" for both Federal Civilian and DoD work including Public Trust clearancePreferred Skills and Qualifications :
Background in software development (e.g., Java, C#, .NET, Python, PHP, or web scripting) is a plusPreferred Certifications :
Genesys Cloud Certified Professional (GCP-GC)AWS Certified Cloud Practitioner#techjobs #veteranspage
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
150,000.00
Maximum Salary
200,000.00