Job Description
Job Description
NDM Hospitality is looking for a Housekeeping Manager.
Company Overview
NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.
Our Benefits :
- Health, Dental, Vision, Life Insurance
- Discounted Hotel rooms
- Discount in F&B outlets
- Development opportunities
- And many more!
Main Duties :
Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter / intra departmental relationshipsPrepares daily work schedule to meet occupancy demands, and Home turnAnalyzes daily Home turn and makes staff or procedural adjustments as necessaryManages Housekeeping Rooms personnelAssumes duties of Director of Housekeeping in Director's absenceEnsures aggressive and priority cleaning of vacant dirty rooms during tight turnsEnsures rooms are punched promptly and provides any other assistance as needed in Guest HomesCommunicates and coordinates with Guest Service operationInspects / evaluates physical condition of the hotel daily for cleanliness and necessary repairsResponsible for overseeing the activities of Housekeeping front line StaffGreets and interacts with guests in an outstandingly friendly and professional mannerWorks closely with Guest Services Manager to resolve all discrepancies before the end of each dayCoordinates out-of-order rooms and room maintenance with Guest Services & EngineeringPossesses full knowledge of all matters relating to the proper administration of the Housekeeping departmentPossesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as neededMaintains close contact and ensures good communication with staff membersEnsures that responsive and efficient services are provided to satisfy guest requestsInvestigates guest complaints and takes corrective measuresEncourages a positive attitude among employees and treats guests and fellow employees with courtesy and respectInterviews and makes recommendations regarding hiring of personnelInterviews and selects Housekeeping line level personnelProvides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasksCoaches, counsels, retrains personnel as needed in order to ensure acceptable performanceResponsible for projects assigned to second and third shift employees, as applicableCoordinates departmental activities to coincide with other resort department requirements in order to maintain the overall cleanliness of the Homes, public areas, and other assigned areas of responsibilityCoordinates monthly accounting for all supplies requisitioned from other departmentsAttends staff meetings, Pre-Cons, Managers Meetings and other special meetings as requiredSets agendas for Housekeeping meetings and runs meetings regularlyEvaluates housekeeping department employee performanceCounsels employees regarding both positive and negative aspects of their performance, including accidents and safety violationsEnsures that lost and found items are logged and locked for safe keepingKeeps Director informed of all matters significantly affecting the departmentPeriodically inventories supply and equipmentPerforms numerous responsibilities to meet time-sensitive deadlinesConcentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfactionPrepares department purchase requisitionsConducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirementsCommunicates linen needs, monitors and reports consumption and preservation programsCompletes special projects related to housekeeping operations as assigned by the Director of HousekeepingEstablishes work routines and schedules which address the needs of the resort and are flexible enough to respond to emergency situations and fluctuations in occupancyAttends required resort meetings to keep abreast of in-house activities / promotions and upcoming events; maintains communication with other departments within the hotelCreates an environment which fosters excellent staff morale and staff retention is a priorityInteracts with guests to solve problems and ensure satisfactionResponsible for implementing control systems for keys, pagers, radios, etc.Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortagesEnsures that Housekeeping office and storeroom are kept neat and organizedResponsible for the submission of all performance appraisals for assigned employeesNDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Great Perks and Benefits - Work with a "Win from within company"
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