Help Desk Support Specialist

Help Desk Support Specialist-Full-time

Salary : $57200 to $65000 (Offer will be commensurate with experience)

Benefits offered for this opportunity : Non-Union Benefits Summary

Role Summary :

Provides first line technical support to the Citys Information Technology (IT) users. Responds to a variety of service requests including troubleshooting of software hardware and network issues implements new hardware / software documents procedures problems and resolutions. Works on related IT projects.

Education Training and Experience Required :

• Associates degree in computer science information technology or related field
• Professional experience in working with computers and applications : at least 1 year
• Knowledge of computer hardware software and networks
• Knowledge and experience in computer scripting
• Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire
• Have or be able to obtain Comp TIA A Certification within one (1) year of date-of-hire.
• Excellent verbal and written communication skills.
• The City of Ann Arbor at its discretion may consider an alternative combination of formal education and work experience.

Education Training and Experience Preferred :

Licensing Requirements (position requirements at entry)

View Additional Requirements and Information at : Help Desk Support Specialist Job Description

Required Experience :

IC

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1