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Assistant General Manager
Assistant General ManagerMRA Recruiting Services • Columbus, OH, US
Assistant General Manager

Assistant General Manager

MRA Recruiting Services • Columbus, OH, US
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  • [job_card.full_time]
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Assistant General Manager

An Assistant General Manager (AGM) supports the General Manager in overseeing daily operations. Responsibilities often include managing staff, ensuring excellent customer service, overseeing inventory and ordering, assisting with financial management, maintaining cleanliness and safety standards, and sometimes handling administrative tasks. Essential duties and responsibilities include :

  • Responsible for store ordering (food, beverage, supplies, etc.)
  • Weekly store scheduling
  • Conduct consistent communication with the staff on company updates, large orders, store concerns, etc.
  • Inventory
  • Delegate duties to others effectively and respectfully
  • Oversee product rotation and organization
  • Adjusting Toast, waste, time clocks, etc.
  • Work with the GM to communicate any instances of coaching to constantly evaluate and give feedback to staff
  • Assure completion of per shift Pep Rallies / pre-shift information
  • Performs all other duties as assigned in accordance with the General Manager
  • Provides supervision to others through motivation, direction, review, and feedback of assigned tasks
  • Maintains LNS standards and codes of conduct
  • Schedules orders and completes inventory when assigned
  • Provides timely reporting of location financials to upper management, if necessary
  • Oversees customer service / bar, and pizza personnel

Competencies include :

  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Communication Ability to communicate with customers, employees, management, and vendors. Conveys expectations to and provides concise and timely reporting.
  • Time Management Uses his / her time effectively and efficiently. Values time. Concentrates his / her efforts on the more important priorities.
  • Work Quality Directly responsible for quality control. Consistently achieves desired outcomes with a minimum of avoidable errors and problems.
  • Safety Organizes and trains others in proper safety standards. Ensures practices are followed daily.
  • Teamwork Promotes cooperation and commitment within a team to achieve goals.
  • Customer Service The ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations.
  • Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Experience and requirements include :

  • High school diploma or GED certificate, college degree preferred but not required
  • Prior management experience preferred
  • Valid Driver's License
  • Ability to drive company vehicles is contingent upon MVR review by the company insurance
  • Food preparation experience preferred
  • Working knowledge of the Microsoft Suite
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