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Operations Manager, Property Management
Operations Manager, Property ManagementTWG | Development, Construction, & Management • Indianapolis, IN, US
Operations Manager, Property Management

Operations Manager, Property Management

TWG | Development, Construction, & Management • Indianapolis, IN, US
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  • [job_card.full_time]
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Job Description

Job Description

Description :

Purpose of Position : The Operations Manager is responsible for ensuring operational, financial, marketing, and compliance excellence across a portfolio of multifamily communities within TWG’s ownership platform. This includes oversight of properties in various stages of the asset lifecycle (lease-up, stabilized, and acquisition / rehab) primarily managed by third-party partners. Serving as a representative of ownership, the Operations Manager provides oversight, accountability, and strategic direction to management partners to ensure alignment with TWG’s operation and financial objectives, compliance requirements, and brand standards. This position requires the ability to travel to assigned communities as needed for site visits, meetings, and events. Portfolio composition, region, and unit count may change at any time based on company needs.

Reports To : Vice President of Property Management

Responsibilities

Portfolio Oversight

  • Provide ownership-level oversight to assigned communities to ensure all assets operate in alignment with TWG’s financial, operational, and compliance objectives.
  • Conduct regular property visits to review leasing, operations, maintenance, and compliance execution; provide feedback and corrective direction when needed.
  • Oversee management teams throughout the asset lifecycle—supporting initial lease-up, ongoing stabilization, and repositioning during rehab periods.
  • Monitor key performance indicators (KPIs) including occupancy, leasing velocity, renewals, collections, and resident satisfaction, ensuring consistent follow-through by management.
  • Coordinate with regional and corporate management leadership to maintain accountability, clear communication, and consistent execution of ownership strategies.
  • Ensure communities maintain readiness through transitions such as construction completion, turnover, or rehab project phases.

Financial & Performance Management

  • Assist Financial Asset team in reviewing and analyzing monthly financial reports, including income statements, rent rolls, aged receivables, and payables,
  • Identify trends, variances, and opportunities for improvement in revenue growth, expense control, and NOI performance.
  • Partner with Accounting, Development, and management teams to prepare and monitor annual budgets, reforecasts, and capital improvement plans.
  • Oversee capital and construction draw schedules to ensure alignment with timelines and approved budgets.
  • Confirm that management partners maintain fiscal discipline and that properties operate within approved budgets while achieving ownership performance expectations.

    • Marketing & Brand Strategy

  • Lead all marketing and leasing strategy execution across the portfolio as part of the operational oversight function.
  • Develop and direct marketing plans specific to each property’s stage launching pre-leasing campaigns for new lease-ups, sustaining exposure for stabilized assets, and reintroducing repositioned communities post-rehab.
  • Oversee advertising, ILS listings, signage, outreach, and social media presence to ensure brand consistency and alignment with TWG standards.
  • Review performance metrics such as traffic, lead-to-lease ratios, cost per lease, and overall marketing spend; provide ownership-level recommendations for adjustments.
  • Ensure professional online reputation management and prompt, brand-aligned responses to resident feedback and reviews.
  • Coordinate with Development and Construction to plan marketing readiness and delivery for new communities or phases coming online.
  • Support on-site teams with creative strategies to increase exposure, improve conversion, and maintain high visibility during critical lease-up or rehab transition periods.

    • Operational Strategy Implementation :

  • Ensure all management teams execute operational strategies consistent with TWG’s ownership objectives and investor requirements.
  • Provide coaching and direction to regional and on-site leaders to drive occupancy, improve retention, and enhance resident satisfaction.
  • Collaborate across departments including Compliance, Construction, and Development to resolve operational challenges and ensure timely issue escalation.
  • Evaluate property operations throughout all phases (lease-up, stabilization, rehab) and implement process improvements to strengthen consistency, communication, and performance.
  • o Provide ownership-level coaching to site teams as needed.

    • Reporting & Systems

  • Maintain accurate and consistent reporting across RealPage, Fortress, Dealpath, and SharePoint.
  • Ensure data integrity and reliability across all operational and financial systems.
  • Develop and distribute monthly ownership reports summarizing property performance, marketing updates, and action items.
  • Partner with the Senior Operations Specialist to monitor portfolio metrics such as renewals, delinquency, and NOI variance.
  • Support the use of property management and utility billing systems to ensure accuracy in operational reporting.
  • Provide regular updates to the Vice President of Property Management and ownership on portfolio performance, risks, and recommended actions.

    • Vendor & Contract Oversight :

  • Review vendor and contract performance at each property to ensure cost effectiveness and quality consistent with ownership standards.
  • Evaluate vendor relationships managed by third-party firms and recommend changes or improvements as necessary.
  • Confirm that all contracted services reflect TWG’s expectations for quality, compliance, and operational efficiency.

    • Special Projects :

  • Lead or participate in strategic initiatives related to operational efficiency, portfolio performance, and process improvement.
  • Assist with ownership presentations, investor updates, and performance summaries as required.
  • Assist with long-term planning and performance improvement strategies across stabilized assets.
  • Complete additional assignments or projects as directed by leadership.

    • Requirements :

  • Minimum 3+ years’ experience in the multifamily real estate industry (including market rate, senior, tax credit, mixed-income, and / or mixed-use housing)
  • Experience working for, or with, multifamily property management companies overseeing in excess of 50+ properties
  • Familiarity with multi-family real estate development, construction, and property management process, ad hoc reporting to financial partners, lease up, tax credit equity installments, and leasing stabilization
  • Familiarity with Low Income Housing Tax Credits (LIHTC), various national and local housing funding programs, and LIHTC compliance programs and requirements
  • Experience at vertically integrated real estate development company with a combination of services : development, construction, property management, finance, and / or accounting
  • Able to issue spot and produce timely solutions
  • Competency in Microsoft Office products, file share sites, and various document tracking applications, including Dealpath, RealPage, OneSite, Fortress, Yardi and / or other property management software
  • Ability to work independently and lead in team settings
  • Ability to provide consistent reporting in written and verbal form
  • Able to adapt to changing deal structures across various deal types in a fast-paced environment
  • Displays initiative and strong sense of personal motivation
  • Displays analytical and proactive problem-solving ability, and ability to think multiple steps ahead
  • Strong and effective organization, communication, and coordination skills
  • Work and support projects and the development process at all levels
  • Ability to promote a sense of teamwork within each project and across the entire development team
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