The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Parts Specialist • Store 03317 Sterling Heights MI
US Global Trade Operations Customs Manager.This role is within the EDS segment, and you will be joining that segment as it becomes its own entity, with a rich heritage and proven track record as a ...[internal_linking.show_more]
Quantum Lift is looking for a Full Time Parts Clerk at our Warren, MI location.This team member works Monday-Friday, first shift hours, and works 40 hours a week with the opportunity for overtime.A...[internal_linking.show_more]
USPS is actively accepting applications for Mail Handler Assistants nationwide.This position is open to candidates of all experience levels, with comprehensive training provided to help you succeed...[internal_linking.show_more]
AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs.Store employees maintain well-stocked invent...[internal_linking.show_more]
As a Route Delivery Specialist, you will be responsible for delivering products and ensuring timely service, including: deliver products to customers in a safe and timely manner.Duties and responsi...[internal_linking.show_more]
Fox Motors has a Sales Consultant opening in Macomb, MI.You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our cu...[internal_linking.show_more]
Ready to build a career with a company that’s leading the foodservice industry?.Shift: Monday - Friday 3-6 AM start until complete.Some Saturdays required based on operational needs.Safely drive tr...[internal_linking.show_more]
Bachelor’s Degree in Mechanical Engineering.The Rotating Equipment Specialist will be responsible for optimizing the performance, reliability, and maintenance of rotating equipment across oil & gas...[internal_linking.show_more]
DP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations.The company has managed supply chain synergies for global automotive and technology pre...[internal_linking.show_more]
This position serves as the senior Logistics Engineer and focal point for logistical data integrity for military vehicle platforms.Responsibility for the management and direction of logistics activ...[internal_linking.show_more]
RXO is a leading provider of transportation solutions.With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for...[internal_linking.show_more]
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies.We invest in our employees, providing them with the support and r...[internal_linking.show_more]
Job Description Primary Responsibilities * Build and maintain strategic customer relationships * Achieve productivity and service objectives * Dispatch drivers ensuring delivery standards are achie...[internal_linking.show_more]
About the Job AP (Customs) Specialist.The Company is a global total services provider that has expanded its business to include MROs, building/real estate management, construction, and leisure.As a...[internal_linking.show_more]
Moran Automotive is a premier dealership group recognized nationwide for outstanding sales and service.We are committed to complete customer satisfaction and to providing our employees with excelle...[internal_linking.show_more]
Do you want to work at an organization that is people focused, service minded and results oriented, that offers their customers creative problem solving, progressive solutions, and improved outcome...[internal_linking.show_more]
Field Representative Opportunity.Do you enjoy traveling to new locations and working with exciting new people every day? How about the flexibility to set your own schedule? Then this may be the opp...[internal_linking.show_more]
Wolverine - Hamtramck, MI 48211.Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to...[internal_linking.show_more]
