Senior Production Control Engineer

A company is looking for a Senior Production Control Engineer (3rd shift).

Key Responsibilities

Oversee and guide a team of 6-8 monitoring contractors, ensuring adherence to established processes

Monitor application and infrastructure systems to detect and respond to alerts in real time

Participate in and potentially lead Major Incident Calls, coordinating with technical teams for efficient issue resolution

Required Qualifications

8+ years of experience in a relevant field

Bachelor's degree in a relevant discipline

Experience with enterprise monitoring platforms such as Dynatrace, SolarWinds, and Splunk

Familiarity with ITIL-based processes and Major Incident Management best practices

Experience with ITSM tools and processes, particularly in ServiceNow