Experience Leader

Job Description

Job Description

At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000+ homes per year by becoming the finest custom home builder in the U.S.A.

Experience Leader - Brown Haven Homes

About the Job

At Brown Haven, we take pride in being recognized as one of the highest-rated quality home builders in the United States by the National Housing Quality Association. We believe our greatest strength is our people — and that how our customers feel throughout their journey defines our success. That's why we're introducing a new, transformative leadership role designed to elevate the experience of every client, teammate, and community we serve. Our vision is bold : to build  1,000+ homes per year and to be known as the premier custom home builder in America. To achieve it, we're investing in leadership that transcends operations and sales — leadership that inspires loyalty, builds relationships, and creates Raving Fans .

Experience Leader – Be the Heartbeat of the local Brown Haven Experience

Location : Asheville, NC | Type : Full-Time | Salary Range : $70,000 - $90,000

Heart for Hospitality? You'll Thrive at Brown Haven Homes.

At Brown Haven Homes, we believe building a home should feel as good as living in one. We're on a mission to make every interaction, from the first hello to the final handshake, unforgettable.

As the local Experience Leader, you'll own the in-studio experience, lead community moments, bring positive energy into the office, and elevate the Brown Haven brand through unforgettable interactions. This isn't an entry-level role - it requires someone polished, poised, and passionate about hospitality, community engagement, and elevating every client touch point.

Mindset of an Experience Leader :

• You Care More. You anticipate needs and create thoughtful touch points that make people feel valued.
• You're Polished & Professional. You represent Brown Haven with warmth, confidence, and credibility.
• You're a Natural Host. You love greeting people, building relationships, and making their day better.
• Positive Energy Only. You bring the spark that keeps the whole office aligned and energized.
• You're Detail-Oriented. Excellence shows up in the small gestures — you get that.
• You Act NOW. When challenges arise, you move fast and own the outcome.
• You're Detail-Oriented. You know excellence lives in the small touches that make a big impression.

Playbook for Success :

Why Brown Haven Homes?

We Care More

Comprehensive Benefits Package

Your Competitive Edge :

Ready to Help Build the Future of the Brown Haven Experience?

As an Experience Leader , you'll set the tone the moment someone walks through the door, create memorable moments throughout their journey, and help build customers for life right in your community. If you're ready to take ownership of the in-studio experience, community engagement, and the touch points that make families feel genuinely cared for, we want to meet you.

📌 REQUIRED ADDITIONAL STEP : Please email our Senior Recruiter, Camden Mayer, at cmayer@brownhavenhomes.com . Subject Line : " Elevating the Asheville Design Studio Experience ". Include your response to this question : A s Experience Leader for the Asheville Design Studio, what local event or community touchpoint would you host in your first 30 days to create energy, visibility, and new relationships? No long write-up needed, a short paragraph or bullet list is perfect.

At Brown Haven Homes, we impact lives by building great homes with and for amazing people.

Salary Range : $70,000—$90,000 USD

Character Traits :

Buy into the BH culture of values, why, & vision are foundational to success. Traits that succeed at BH include a "Do it Now" attitude, an attraction to meaningful work & relationships through radical truth & radical transparency, a strong work ethic, positive thinking, integrity, and Intelligence.

BH Cores Values :

BH Why : Impact lives by building great homes with and FOR amazing people.