Marketing Quality Assurance & Process Specialist

Marketing Quality Assurance & Process Specialist

Job Category : Marketing

Requisition Number : MARKE014986

Location : On site in Memphis, TN, Charlotte, NC, or Nashville, TN

Job Overview :

We are seeking a meticulous and process-driven Marketing Quality Assurance (QA) & Process Specialist to take ownership of quality control and operational consistency across all marketing activities. In this role, you'll be responsible not only for managing testing of marketing assets and campaigns but also for establishing scalable QA frameworks, defining governance standards, and ensuring compliance and continuity across cross-functional marketing journeys.

Reporting to the Director of Marketing Operations, you will also play a key role in supporting audit readiness and business continuity planning, helping to safeguard the integrity and resilience of our marketing systems and processes. This role is critical in scaling marketing excellence through structure, consistency, and proactive risk management.

Key Responsibilities :

QA & Testing Responsibilities :

• Conduct hands-on end to end QA testing for marketing assets and campaigns to include : Emails, landing pages, forms, automations, and campaign workflows
• Journey and campaign launches
• Develop testing standards for marketing launches
• Identify and document bugs, inconsistencies, or issues in marketing outputs; collaborate with teams to resolve

Process & Controls :

Governance & Operational Support :

Qualifications :

Preferred Skills :

About Us :

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights :

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More FirstHorizon.com / First-Horizon-National-Corporation / Careers / Our-Benefits

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.