Remarketing Field Representative

Remarketing Field Representative

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advancedand uncomplicateddigital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values :

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What You'll Do :

The responsibility of the Remarketing Field Representative is to develop and maintain strong customer relationships and use independent judgment to represent customer vehicles appropriately at the auction. Success in this role is measured by vehicles remarketed monthly through auction partners as well as new client volume acquired.

Leverage all available OPENLANE dealer facing tools and technology, product, and services, as well as accepted third party industry tools.

Perform sale day duties, including, but not limited to, pre-sale reports, customer service, IF duties, and post-sale reports.

Ability to explain to clients the subjects of remarketing specifics, such as mechanical issues, body and paint work, and market conditions.

Oversee performance at the auction including vehicle cleanups, repairs, condition report writing, booking and flooring, marketing, run numbers, and lane placement of vehicles.

Use independent judgment as well as tools provided to evaluate damage and repairs needed.

Research, evaluate validity, and resolve arbitrations after the sale.

Gather the sale data, and complete independent assessment of auction for scorecard.

Foster and maintain business relationships with clients and all management of the auto auctions.

Perform other assignments as specified by the Director of Remarketing and Titles.

Resolve any customer complaints in a friendly, courteous manner.

Must Have's :

High School Diploma or Equivalent is required.

Bachelor's Degree preferred.

At least (3) years of remarketing, auction or related field experience required.

Nice to Have :

Proven communication and presentation skill

Strong relationship management expertise

Possess a high level of comfort with technology.

Ability to make decisions in a fast-paced environment.

Proven ability to recognize problems and create solutions.

Accuracy of work and volume must be satisfactory.

Proficient in Google Workspace

What We Offer : Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

Compensation Range of Annual Salary : $70,000.00 - $75,000.00 (depending on experience, skill set, qualifications, and other relevant factors.)