Clinical Office Assistant - Radiology

Department :

36302 Aurora St. Lukes Medical Center - Radiology Support

Status : Full time

Benefits Eligible : Yes

Hou rs Per Week : 40

Schedule Details / Additional Information :

Full time. Benefit eligible.

Pay Range

$20.40 - $30.60

Make a difference every day in a role that combines patient care, teamwork, and flexibility!

Join our Imaging Department as a Clinic Office Assistant and become the welcoming face for patients while supporting critical imaging services. This is your chance to work in a dynamic environment where strong customer service truly matters.

What’s in it for you?

Schedule : Full time hours vary with a start time of 5 : 45 / 6 : 00 am

Team Support : Be part of a collaborative group of 13 COAs who keep imaging running smoothly.

Weekend rotation (Sat and Sun)only once every 6–8 weeks .

Support all imaging areas (inpatient, outpatient and Suite 360)—your role matters everywhere. Your role helps ensure a seamless experience for every patient.

If you’re passionate about customer service and want a role that offers flexibility, teamwork, and purpose, apply today and help us deliver exceptional care!

Major Responsibilities :

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.

Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food / beverage selections, audio-visual arrangements, and document preparation.

Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.

Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.

Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes / additional information.

Generates basic reports, modifies / updates existing reports, and distributes reports as needed.

Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.

Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.

May process billing / reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Licensure, Registration, and / or Certification Required :

None Required.

Education Required :

High School Graduate.

Experience Required :

Typically requires 1 year of experience in performing scheduling, customer service, and administrative / clerical support duties.

Knowledge, Skills & Abilities Required :

Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments / meetings.

Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and / or spreadsheet software.

Strong organizational skills and attention to detail.

Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.

Ability to operate standard office equipment.

Physical Requirements and Working Conditions :

Ability to sit, walk, stand, bend, and lift frequently throughout the workday.

Must be able to occasionally lift items weighing up to 20 lbs.

Must have functional speech, vision, and hearing.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Our Commitment to You :

Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including :

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and / or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

About Advocate Health

is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names in Illinois; in the Carolinas, Georgia and Alabama; and in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.