Steve & Kate's Seasonal Customer Relationship Specialist

Steve & Kate's Seasonal Customer Relationship Specialist

Step into a role as a Steve & Kate's Seasonal Customer Relationship Specialist at Bright Horizons, where you will provide the customer with an exceptional service experience. Specializes in one business line of Bright Horizons, supporting either our full service child care, Back-Up Care Advantage, College Coach, or EdAssist divisions. This position is remote.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities :

• Handle incoming calls for one or more lines of business that may include taking reservations, scheduling appointments, or researching the status on customer's education needs.
• Perform outgoing calls for one or more lines of business that may include confirming reservations, scheduling appointments, or sharing the research results with customers.
• Educate customers on Bright Horizons' services programs, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines.
• Respond to customer inquiries assessing their childcare needs and promoting Bright Horizons' offers.
• Complete reservation process, place outgoing calls to customers and providers, check service availability, and open / resolve cases as needed.
• Establish and maintain relationship with internal and external network providers.

Qualifications :

Bring your leadership skills and passion for early childhood education to Bright Horizons, where you'll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities!

Salary / Hourly Rate and Other Compensation Disclosures : The hourly starting salary for this position is between $18.00 - 20.50 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Deadline to apply : this posting is anticipated to remain open until 11 / 07 / 25.

Life at Bright Horizons : Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources : Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.