CIC Strategic Programs, Readiness Program Manager

Readiness Program Manager

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Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

The CIC Strategic Program Team is seeking a highly organized and detail-oriented Readiness Program Manager to support governance and business operations across Cloud Success Teams. In this role, you will be responsible for driving governance processes that ensure consistency, accountability, and compliance across Cloud Success. You will oversee readiness deliverables, maintain NPI (New Product Introduction) trackers, and ensure all commitments are completed on time. You will also manage operational tasks such as reporting, stakeholder engagement, and project coordination enabling efficient execution and visibility across programs. Success in this role will ensure that internal stakeholders are empowered with the information they need to deliver exceptional customer engagements. This role is ideal for someone who thrives in a fast paced environments enjoys bringing clarity to complex programs, and is passionate about driving operational excellence.

Responsibilities :

• Provide structured program management support for readiness initiatives to drive consistency across Cloud Success teams in support of product lifecycle.
• Serve as a central point of contact for readiness activities, driving governance processes across Cloud Success programs to ensure alignment with established frameworks, standards, and due dates.
• Partner with cross-functional stakeholders to ensure adherence to readiness and governance expectations, including coordination of cross-functional handoffs, ensuring transitions are clear and efficient.
• Conduct Weekly Readiness Reviews to enforce standards and compliance across monthly deliverables (e.g. roadmaps, product asks, content, etc.)
• Process oversight and communication across readiness channels (including frameworks and documentation guidance)
• Maintain centralized readiness HUB containing monthly readiness deliverables, and general 'self-service' content across all clouds
• Promotes launch checklists to ensure operational launch readiness handoffs especially as it relates to Case Routing, Taxonomy, etc.
• Uphold quality standards & consistency across required deliverables
• Facilitates baseline cross-cloud aggregation (potential AI opportunities)

Stakeholder Management

Reporting

Qualifications

Unleash Your Potential

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