Sr Project Manager - Contact Center Modernization

Senior Project Manager

Apex Systems, a world-class technology solutions provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position : Senior Project Manager

Project : Contact Center Modernization (this experience is required)

Location : Charlotte, NC | On-site 3 days per week

Duration : Expected 2 year contract

Type : W2 contract, paid hourly. No C2C, 1099, or third-party submissions will be accepted. Only direct W-2 candidates will be considered.

Pay Rate Range : W2 $68-72 / hr

Industry : Banking

Top Requirements :

• 7+ years of project management
• Change delivery and change management
• Cloud platform migrations experience, particularly involving contact center agents and related technologies
• Contact center operations, customer service technology, and consumer banking processes experience
• Financial services background
• Waterfall and Agile methodologies
• Familiarity with technology integrations impacting agent performance and scheduling

Plusses :

Job Summary :

[Client] is seeking an experienced Senior Project Manager (PM5) to lead critical wave-based migrations as part of its high-profile Contact Center Modernization initiative. Recognized as one of the largest and most strategic programs within the organizationand a top priority for leadershipthe project aims to consolidate contact center applications and transition customer-facing agents to a modern cloud platform by the end of 2027. This role requires a strategic leader capable of managing complex project delivery, stakeholder engagement, and change management in a fast-paced environment.

Day-to-Day Responsibilities :

Apex Benefits Overview :

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer :

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.