Human Services Supervisor Master's Degree

Human Services Supervisor Master's Degree

This is a continuous filing exam. Next filing cut-offs are at 5 : 00 pm on : 1 / 22 / 25, 4 / 23 / 25, 7 / 23 / 25, 10 / 22 / 25.

Under direction, the Human Services Supervisor Master's Degree supervises, assigns, reviews or coordinates the work of staff responsible for the provision of client social services, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility.

Knowledge of principles and practices of supervision, discipline, leadership, mentoring, and training; team dynamics and team building; interviewing techniques, including crisis intervention methods; effective personnel practices including recognition, performance evaluation and progressive discipline; applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies in a variety of relevant program areas; rules and regulations governing eligibility and grant maintenance programs administered by the County; the role of a public social service agency in the treatment plan; available community resources; casework practice and case management; principles of human behavior including people under physical, psychological and social stress; principles, techniques and methods of community and human services delivery programs; types of financial, medical and human services available to public assistance applicants; the sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal aid; principles of time management and project management; principles and techniques of program planning and evaluation; assessment, case management and treatment techniques for children, families, and individuals with a variety of social, psychological, physical and economic problems; the functions and interrelationships of the various agencies comprising the criminal justice system; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment; English usage, spelling, grammar, and punctuation.

Ability to select, supervise, train, and evaluate staff; plan, coordinate, assign, and review the work of subordinate staff; investigate and resolve disciplinary issues; provide consultative services in complex situations; evaluate the quality and quantity of individual and unit performance; classify case problems and evaluate the effectiveness of efforts in solving them; coordinate the delivery of social and community services; analyze situations accurately and adopt an effective course of action; analyze, interpret and explain policies to staff; recognize problems which call for the use of public and private community resources; develop and maintain cooperative, effective working relationships with others; effectively listen, mediate and resolve complaints; interpret, apply and explain applicable federal, state, and local laws, codes, and regulations; communicate clearly and concisely, both verbally and in writing; research, analyze and make recommendations on the implementation of policies, procedures, regulations and work flow; develop clear and comprehensive procedures and forms necessary to implement changes; apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met.

Minimum Qualifications Either : One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND A Master's Degree from an accredited college or university in social work. Or : One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND A Master's Degree in a program that meets the requirements necessary to satisfy the minimum education for a Marriage and Family Therapist or Licensed Professional Clinical Counselor license issued by the California Department of Consumer Affairs, Board of Behavioral Science Examiners.