Senior Community Manager, Growth & Retention

Senior Community Manager, Growth & Retention

Remote Location : Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK

Position Summary

At HackerOne, we connect organizations with the world's largest community of ethical hackers to help secure the digital world. As the Senior Community Manager for Growth & Retention, you will strengthen, scale, and energize our global hacker community. You will execute towards the defined Community strategy and manage oversight of programs that help hackers learn, connect, and thrive, expanding ambassador impact, elevating community experiences, and deepening long-term engagement.

You'll collaborate closely with Community, Delivery, and Marketing teams to shape how we empower researchers worldwide. This role blends strategy, operations, and authentic relationship-building to ensure the HackerOne community continues to grow, innovate, and lead the industry.

At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together fostering collaboration, connection, and in-person moments that enrich our culture while still preserving the benefits of remote work.

What You Will Do

• Grow & retain our global ambassador network by leading the HackerOne Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition.
• Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries, demonstrating Change Agility to iterate quickly based on community insights.
• Apply an AI-First approach to enhance community operations and program scalability, using AI tools to improve ambassador workflows, event preparation, content creation, and data analysis.
• Define and measure program ROI through Data-Driven Decision Making, using dashboards, feedback loops, and performance indicators to guide investments and improve event and engagement outcomes.
• Drive ambassador-led events such as meetups, workshops, CTFs, and university engagements, ensuring high-quality experiences that reflect local needs and global standards.
• Lead conference and sponsorship planning by selecting opportunities, coordinating ambassador presence, and evaluating post-event impact using measurable criteria.
• Use First Principles Problem Solving to simplify global community processes, uncover root causes of engagement challenges, and design durable solutions that scale across regions.
• Build trusted relationships with hackers and ambassadors across Discord, h1.community, and industry events, fostering a sense of belonging and community identity that strengthens long-term loyalty.

Minimum Qualifications

Preferred Qualifications

Compensation Bands :

Job Benefits :

We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Visa / work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only : Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.