Customer Success Manager

Job Description

Job Description

Who We Are

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

We are looking for a Customer Success Manager , you will be responsible for ensuring customers are achieving maximum return on their software investment through proactive account management and solving problems with technical solutions. Our ideal candidate should be proficient at customer relationship and project management, identify expansion and cross sell revenue, and ensure retention of a complex portfolio. Your job responsibilities include overseeing deployment, performing account setup and user training, and acting as a liaison between the customer and internal teams. The Customer Success Manager is also responsible for maintaining strong, long-term relationships and executing on customer success plans to measure and drive results for your book of business.

You will work from our Scottsdale, AZ headquarters, or from an approved home office. You will be required to use our CRM and ERP system for all documentation of sales activities, orders, etc. Occasional travel to meetings is required.

What You'll Do

Manage Customer Experience :

• Project manage new customer GPS Insight software implementations consistently according to plan.
• Become expert on all aspects of products and services.
• Maintain a deep understanding of the product and speak with customers about features / functionalities that are best suited for business needs.
• Manage feedback loops with internal teams to ensure customer advocacy.
• Perform customer onboarding; project progress reporting, product set up and training.
• Build and grow trusted relationships with key customer contacts to amplify adoption and value.
• Think strategically about the full portfolio of customers by building relationships with multiple contacts within each account, designing account action plans, and executing on correction plans when necessary.
• Excel at Customer Mapping and understanding customer business processes, initiatives, and applications.
• Measure and document customer results against success criteria and present in onsite reviews / visits.
• Expand utilization throughout an organization and evolve Customer Success Programs.
• Proactively verify, report, and correct device / data accuracy with GPS Tech Lead and Support teams.
• Create a proactive retention strategy and secure contract renewals with Revenue Team.
• Document all pertinent client interactions in CRM and project management tools.

Strategic Revenue Growth :

Requirements

What We Offer

Benefits