IT Field Support Engineer (MSP experienced)

Field Technician (Tier 1Tier 2) MSP

Location : West Hollywood & Beverly Hills CA

Type : Full-Time

Salary : $75000

Work Environment : Field-based / Client On-Site

About the Company

We are an established Managed Service Provider headquartered in New York City with a growing presence in Los Angeles. Our team supports a wide range of professional creative and executive clients who expect white-glove service and rock-solid technology. As our LA office continues to expand were looking for a client-facing Field Technician who enjoys being on-site solving problems and building trusted relationships.

Position Overview

This role is ideal for an MSP-experienced technician operating at the Tier 1Tier 2 level who wants to be in the field not stuck behind a ticket queue all day. Youll provide hands-on IT support at client locations throughout West Hollywood and Beverly Hills handle escalations from the service desk and work closely with senior engineers on more complex issues. There is a clear path for growth into a Senior Engineer role as your skills and responsibilities expand.

Key Responsibilities

Provide on-site technical support for MSP clients in West Hollywood Beverly Hills and surrounding areas

Troubleshoot and resolve Tier 1Tier 2 issues involving desktops laptops printers networks and basic server environments

Handle escalated tickets from the remote service desk and see them through to resolution

Install configure and support Windows and macOS systems in professional client environments

Assist with new user setups hardware deployments and office moves

Perform basic network troubleshooting (firewalls switches Wi-Fi cabling)

Document work clearly and accurately in the ticketing system

Communicate professionally and confidently with end users executives and office managers

Represent the company on-site with a polished customer-first mindset

Required Experience & Skills

Prior experience working for a Managed Service Provider (MSP) required

Strong Tier 1 skills with growing Tier 2 troubleshooting ability

Experience supporting Windows and macOS environments

Working knowledge of Microsoft 365 (user management Outlook Teams OneDrive)

Basic networking knowledge (TCP / IP DHCP DNS Wi-Fi)

Comfortable working directly with clients in professional high-expectation environments

Strong communication and documentation skills

Reliable transportation and ability to travel frequently between client sites

Nice to Have

Experience with RMM and PSA tools (ConnectWise Autotask etc.)

Exposure to Azure AD / Entra ID Intune or basic server administration

Previous experience supporting executive or high-touch clients

Growth & Advancement

This role is designed as a stepping stone to a Senior Engineer position. Technicians who demonstrate strong technical growth ownership of issues and excellent client rapport will have the opportunity to take on more advanced projects escalations and leadership responsibilities over time.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Experience : years

Vacancy : 1