Mental Health Care Coordinator

Medical Assistant Role

Texas Behavioral Health is a leading psychiatry and behavioral health provider serving Houston-area patients at six convenient locations throughout the Houston area. The experienced board-certified psychiatrists and highly trained therapists work together in a comfortable outpatient setting to help patients with a wide range of psychiatric and behavioral health needs.

Reporting to the Clinical Director for all clinical related matters and Practice Manager for all non-clinical related matters. The Medical Assistant is responsible for coordinating care between the patients and providers, conveying messages, assisting patients with requests for prescription refills, sample medications, paperwork, etc. The Medical Assistant will also administer injections and treatments under the care of the Provider and direction from the Clinical Director. The successful candidate will also be a dynamic team member for the overall organization with great problem solving skills.

Patient Assessments and Care:

Complete Patient Assessment including checking patient's vital signs, blood pressure, pulse, height (for children only), weight and temperature.

Obtain consent for any injections or procedures before the visit.

Treatment, Processes, and Testing Duties:

Complete urinalysis and genetic testing

Administer injections under the direction of Supervising Provider

Obtain lab results and ensure they are properly uploaded to patients chart and accessible by the Provider

Complete medical release for records and prepare records to be reviewed by the Provider

Assist Provider in completing request for disability and work release paperwork

Emergency Protocol:

Know and follow necessary protocols during emergency situations with patients that may require contacting 9-1-1, Police, or other first responders.

Stay informed and up to date on emergency procedures at all times.

Execute de-escalation protocol in case of emergency.

Document emergency encounters information in patients chart and have Provider review

Care Coordination:

Check faxes and distribute to appropriate persons (referrals and medical records request)

Coordinate messages between patients and providers through EClinicalWorks encounters. Patient encounters need to be responded to within 24 hours of receiving messages.

Scheduling patients when necessary, including new patient appointments, follow ups, injections, and Spravato Treatments

Utilize systems such as ECW, RingCentral, Freshdesk and Freshchat to coordinate messages. Tickets should be converted to ECW encounters and addressed in this system.

Prescriptions requests should be responded to within 24 hours of receiving

Prior Authorization management including receiving, completing and submitting prior authorizations in a timely manner.

Coordinate prescription refills and ensure they are due and necessary checks are done before conveying messages to the provider for refills. Ensure correct pharmacy information and patient information is in the chart.

As assigned, complete phone triage, documents calls, and collaborate with the interdisciplinary team.

Clerical Duties:

Compile information for patient charts including scanned documents such as record release, consent for care or treatment, letters for correspondence of care, legal documents necessary for care, etc.

Manage sample medications including keeping a log of medications available, expirations dates, and the contact information for drug representatives who provide the samples. Ensure the medication sample cabinet is locked at all times. Dispose of expired medications per set guidelines.

Complete Providers requests as necessary

You should have the following skills:

Work effectively and collaboratively in a multi-disciplinary team to ensure excellent patient experience. Coordinate with other departments for patient care.

Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis situations in the form of telephone calls or in person to determine appropriate next steps in the assessment process.

Knowledge of behavioral health services/treatments, medications and mental health scales.

A minimum of one year of progressively responsible support services work preferred.

Position prefers individuals to be a registered or certified Medical Assistant. Ongoing CEU credit requirements must be met yearly, if applicable.

Ability to multitask and work in a fast paced environment