Senior Manager, Implementation

Job Description

Job Description

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That's why we've built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

About the Job :

Radicle Health is looking for a Senior Manager, Implementation. In this role, you will lead a talented team of Implementation team members across multiple products to oversee successful onboarding and deployment of Radicle Health's solutions for new customers. You will partner closely with clients, cross-functional teams, and your team to drive efficiency, satisfaction, and successful project delivery, ensuring alignment with the company's overall goals and customer success strategy.

Who you are :

• 8+ years of experience in Implementation, Professional Services, or Consulting, ideally in enterprise SaaS, including 5+ years of managing complex software implementation projects
• 3+ years of experience as a people leader with a track record of motivating and developing high performing teams
• Proven expertise in project management and the software implementation lifecycle, leveraging experience and best practices to guide and support your team through successful project delivery
• Proactive, solutions-oriented leader who thrives on introducing new ideas and anticipating the evolving needs of customers and internal teams
• Strong execution mindset with a focus on operational excellence and introducing scalable process improvements
• Demonstrated ability to establish high levels of trust and strong engagement with executive stakeholders
• Healthcare software experience is a plus

In this role, you'll be responsible for :

Team Leadership and Development :

Client Onboarding and Implementation Management

Process Optimization and Efficiency

Cross-Functional Collaboration

What we offer :

Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.