CUSTOMER SERVICE AGENT - PLAINFIELD

Description

HENDERSON GLASS

Who we need :

At Henderson we are looking for those interested in a career with our growing company. We need candidates who take pride in their work and have experience working through problems effectively in a team atmosphere.

Job Summary :

CSA's are responsible for all facets of customer service, order delivery, and associated administrative functions, including collections, billings and customer satisfaction follow-up.

Essential Functions :

o Greets customers in a timely manner and offers to be of service.

o Answers phones in a professional manner.

o Provides estimates and schedules appointments with customers allowing proper time for work completion.

o Verifies insurance deductibles and explains deductible discount programs in accordance with current company programs.

o Must have excellent communication skills to explain features, benefits and warranties of company products and services to customers.

o Handles minor customer complaints by telephone and in person.

o Continually develops product knowledge.

o Offers complimentary products or services to customers.

o Processes transactions and completes daily cash out procedures following documented policies and procedures.

o Completes bank deposit according to company policy and procedure.

o Completes appropriate accounts payable and receivable processes.

o Makes collection calls on past due accounts and accurately records such activity.

o Completes store opening and closing activities as established by corporate office.

o Completes general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor.

o Exhibits good organizational skills.

o Works well with co-workers, vendors, and customers.

o May be trained to occasionally cut glass for picture frames, etc.

o May be trained to perform basic windshield repairs.

o Tools and Materials Used : Computer, photo copier, fax machine, hand tools and safety equipment.

Job Conditions and Work Schedule :

Fast Paced Environment, Self -Paced Work, Usually work 40 hours per week, overtime may be required as business needs dictate. Schedules are based upon normal office hours of M-F 8am-5pm and Sat 8am-1pm

Minimum Qualifications :

o We need teammates that take pride as a craftsman looking to continue their career.

o Patience to learn and work through solving problems.

o Previous experience commercial and / or residential glass (IUs, Shower Doors, etc.) preferred.

o Valid driver's license with a track record of safe driving (not required for all CSA positions).

o Ability to lift and carry up to 25lbs.

o High school diploma or GED.

What you'll get :

o Competitive hourly pay with a strong, local, growing company

o Consistent Schedule

o 401k

o Medical, Dental, Vision Insurance

o Paid time off

Requirements

The company requires successful passing of the following pre employment screening assessments :

• Drug screen - Rapid screen : Includes Marijuana, Cocaine, Amphetamines (Methamphetamine), Opiates (codeine, morphine), PCP
• Criminal / DMV Background Check (Must have a valid drivers license and meet the company's driver standards)