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1.20. Help Desk Analyst
1.20. Help Desk AnalystFocused HR Solutions • New Castle, Delaware, United States
1.20. Help Desk Analyst

1.20. Help Desk Analyst

Focused HR Solutions • New Castle, Delaware, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Position Overview :

  • (Hybrid) Specialists work two days in the office and three days remotely from home.
  • Equipment to work from home is provided.
  • However, specialists could be asked to return to the office for meetings or events.
  • There is no travel required.
  • However, on rare occasions, specialists may be required to attend a meeting on-site in Dover, De
  • Work Hours : 10 am -7 pm
  • This position is for 12 months, with the option of extension, and is in New Castle, DE
  • W2 only.

Our direct client has an opening for a Help Desk Analyst  1475

If you are interested, please submit the following :

  • Your current resume
  • Your hourly rate

    • Top Skills & Years of Experience : 2 Years of Service Desk experience addressing tier 1 or tier 2 IT support issues.

    Basic Network Troubleshooting and Customer Service.

    100% onsite at either Dover or New Castle

    Application Details :

  • Interview Process : Preliminary Phone Interview followed by a video interview.
  • Duration : Phone - 15 minutes Video - 40 minutes
  • Remote, Hybrid, or On-site :   (Hybrid) Specialists work 2 days in the office and 3 days remotely from home.
  • Equipment to work from home is provided. However, specialists could be asked to return to the office for meetings or events.

    • Qualifications :

  • This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
  • The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
  • Excellent communication and customer service skills are a must.
  • The primary function of this position is to resolve and / or manage issues over the phone or via remote tools.
  • This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts.
  • Preferred Education :   A  Certification and Network   Certification or demonstrated equivalent.

    • Role Details :

  • Process all inbound telephone calls, emails, and tickets as assigned.
  • Interface with outside vendors (Verizon and others) to assist in team / and customer support for field locations related to outages and telecom issues.
  • 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
  • Basic troubleshooting of  LAN / WAN issues
  • Remote troubleshooting of desktop issues
  • Thorough documentation and (when necessary) escalation of all incident t

    • By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

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    Help Desk Analyst • New Castle, Delaware, United States

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