Intake & Records Coordinator

Job Description

Job Description

Position Summary

This position supports the program by completing intake and case record needs associated with patient information. Manages the Kindness Closet and Community Resource Office at St. Joseph’s Hospital and Medical Center (SJHMC). Assists with organizing patient assignments and provides referral information at SJHMC. Committed to the constant pursuit of excellence in improving the health status of the patient and decreasing hospital readmission rates, ensures the safe and effective transfers of patients across the care continuum, serving as the bridge between the professional staff in a care setting, (e.g. hospital), the patient and / or family and the community healthcare provider. This position is considered safety sensitive.

This position has no direct reports.

Essential Functions :

% of Time

Intake & Referral

• Greet and assist clients visiting the Community Resource Office
• Verbally communicates and distributes correspondence in a professional manner
• Answer phone to provide information and referrals to all inquiries
• Review and respond to incoming referrals within 3 hours
• Deliver Durable Medical Equipment (DME) and covered prescriptions to patient room or coordinate with patient’s care team for delivery
• Maintain Community Resource Office and Kindness Closet
• Receive DME donations at SJHMC and complete donation receipts
• Uses office equipment to complete tasks, i.e., copies, computer, fax machine, telephone
• Complete telephone contact to provide follow-up, support, reassurance, socialization, and general welfare checks to assigned client list
• Document interaction with the client, placing an emphasis on gathering information for the Patient Care Advocate to follow up
• Research resources to troubleshoot patient needs

60%

Program Enrollment

30%

Miscellaneous

10%

Requirements

Minimum Required :

Preferred :

Skills

Abilities

COMPASSION

Physical Demands