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Assistant Front Office Manager
Assistant Front Office ManagerCASCADA PDX • Portland, OR, US
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Assistant Front Office Manager

Assistant Front Office Manager

CASCADA PDX • Portland, OR, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Description :

Job Title : Assistant Front Office Manager

Location : CASCADA , Portland, Oregon

Job Type : Full-Time

Reports to : Front Desk Manager

Job Overview :

Cascada Spa and Hotel is a boutique luxury hotel and hydrothermal spa known for its lavish accommodations and outstanding wellness experiences. Our LEED Platinum-certified property is committed to sustainability across all operations. We are currently seeking a proactive and skilled Assistant Front Office Manager to support the Director of Front Office in overseeing front desk operations, concierge services, and guest relations. This position plays a vital role in maintaining high standards of guest service, efficiency, and satisfaction while upholding our commitment to sustainability.

Key Responsibilities :

Leadership and Management :

  • Assist in supervising and coordinating the front office team, including training, scheduling, and performance support.
  • Contribute to fostering a positive, collaborative work environment and encourage professional growth among team members.

Operations and Quality Control :

  • Help ensure efficient check-in and check-out processes, maintaining a smooth flow of operations.
  • Support the implementation and monitoring of front office procedures, schedules, and checklists to ensure consistency and efficiency.
  • Conduct regular inspections of the front desk and lobby areas to guarantee cleanliness, maintenance, and adherence to hotel standards.
  • Collaborate with the Director of Front Office, Director of Wellness, Director of Housekeeping, Director of Facilities, Director of Food & Beverage, and Managing Director to ensure seamless cross-departmental communication and guest experience.

    • Guest Relations :

  • Utilize technology and training to address and resolve guest complaints and requests promptly and effectively.
  • Develop and sustain strong guest relationships, ensuring a high level of satisfaction.
  • Work with other departments to address any front office-related issues and enhance the guest experience.
  • Maintain a presence at the front office, to include welcoming wellness members and guests to the property.

    • Inventory and Budget Management :

  • Assist with Revenue Management tasks to optimize space utilization and maximize revenue and profitability.
  • Manage front office supplies inventory, ensuring adequate stock levels.
  • Support the development and management of the front office budget, focusing on cost control while maintaining quality standards.

    • Compliance and Safety :

  • Ensure adherence to health, safety, and security standards and regulations.
  • Train staff on proper procedures, equipment use, and safety protocols.

    • Sustainability :

  • Promote and implement eco-friendly practices within the front office department along with the Director of Front Office.
  • Identify opportunities for waste reduction and energy conservation, aligning with the hotel's LEED Platinum certification standards.

    • Requirements : Experience :

  • Minimum of 3 years of front office experience in the hospitality industry required, with at least 1 year in a supervisory or lead role.
  • Experience in a luxury hotel, spa, or wellness-focused property is preferred.

    • Skills :

  • Strong leadership and team management capabilities.
  • Excellent organizational and time-management skills.
  • Detail-oriented with a commitment to high standards.
  • Effective communication and interpersonal skills.
  • Proficiency in front office management software and Microsoft Office Suite.

    • Education :

  • High school diploma or equivalent required.
  • Degree in hospitality management or a related field preferred.

    • Physical Requirements :

  • Ability to stand, walk, and bend for extended periods.
  • Ability to utilize computer equipment including monitors for extended periods.
  • Ability to lift and carry up to 25 pounds.

    • Working Conditions :

  • Must be available to work flexible hours, including weekends and holidays.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

    • Benefits :

  • Competitive salary
  • Comprehensive health and wellness benefits.
  • Paid time off and holiday pay.
  • Opportunities for professional development and career advancement.
  • Employee discounts on hotel and spa services.

    • Cascada Spa and Hotel is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive environment for all employees.

    Join us at Cascada Spa and Hotel and be a key player in delivering exceptional service at our luxurious, sustainability-focused facility. We look forward to welcoming a dedicated and innovative Assistant Front Office Manager to our team!

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