Associate Customer Success Manager

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

Respond to customer inquiries via phone or email in a timely and professional manner

Assist with platform training to improve customer understanding and product utilization

Manage routine customer check-ins and health monitoring

Required Qualifications, Training, and Education

Associate's or Bachelor's degree in a relevant field or equivalent work experience preferred

1+ year of experience in customer support, account management, SaaS, or healthcare operations preferred

Experience working in home care or Medicaid-driven environments

Tech-savvy with a willingness to learn new systems quickly

Exposure to customer success tools such as ChurnZero, Gong, and / or Zendesk