Associate Customer Success Manager

A company is looking for an Associate Customer Success Manager - Scaled.

Key Responsibilities

Create and deliver renewal quotes, ensuring accuracy and alignment with customer agreements

Build foundational relationships with assigned accounts and proactively address customer needs

Track customer health scores and assist in responding to customer concerns and issues

Required Qualifications

0-2 years of experience in customer success, account management, or a related field, preferably in a SaaS or subscription-based environment

Basic knowledge of CRM software and customer success tools is a plus, but not required

Highly organized with the ability to manage a portfolio of accounts

Eagerness to develop and grow in the customer success space

Desire to learn how to engage and support customers