Night Manager

Night Manager

Are you ready to elevate your career with a premier company in the industry? City Wide Facility Solutions is actively seeking a cheerful and detail-oriented Night Manager to join our vibrant team! In this thrilling position, you will be instrumental in delivering outstanding service and ensuring client satisfaction across a diverse array of facilities, ranging from office spaces to industrial sites.

As a Night Manager (NM), your primary objective will be to cultivate strong relationships with our Independent Contractors (IC) while carrying out key functions that propel our business forward. You'll collaborate closely with the Facility Solutions Manager, overseeing everything from client inspections to addressing customer inquiries. Your valuable insights will play a pivotal role in enhancing our service quality! Your nightly routine is sure to be filled with excitement!

Essential functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Star Policy, and other operational policies and procedures.
• Use City Wide's CRM program nightly to perform inspection reports, upload facility photos, etc.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

If you are driven by a passion for excellence and flourish in a team-oriented atmosphere, this is the perfect opportunity for you. Join us in creating environments that inspire and elevate, guaranteeing satisfaction with every cleaning!

Night shift role with start time of 6:00 PM and ending from 1:00-3:00 AM. Routed out by FSM into a variety of accounts.