Vice President, Global Risk - Incident Management

Vice President, Global Risk Incident Management

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description

The incumbent will serve a critical executive role as Vice President, Global Risk Incident Management and will lead the development, execution, and continuous improvement PayPal's enterprise-wide incident management program. This executive will oversee the global framework for detecting, assessing, and responding to operational, technology, and security incidents across the organization. The ideal candidate will have deep expertise in financial services, proven leadership in managing large-scale incidents, and the ability to collaborate across business units, technology teams, and regulators.

Global Risk Management is a high impact enablement function driving PayPal's global success and is comprised of 1LOD Functions (Credit, Fraud Prevention, Financial Crimes / Anti-Money Laundering, Physical Security, Government Relations, and Functional Product Enablement). In addition, the independent function has prudential risk management 2LOD Oversight functions (Enterprise Risk, Compliance, Regulatory Affairs, Global Entity Management). This VP, Global Risk 1LOD Incident Management reports directly to the PayPal EVP, Global Chief Risk Officer.

Incident Management Overview : PayPal serves hundreds of millions of consumers and tens of millions of merchants around the world. Ensuring being 'always on' for them means effective and proactive identification of controls to mitigate issues that turn into incidents across our Technology, Business Operations, Partnership Ecosystems. When incidents do occur, having effective global coordination across Technology, Corporate Communications, Regulatory Affairs, Business Unit, Global Risk Management, Partnership, and Executive Teams is essential. Delivering on effective recovery coordination, regulatory impact assessment, partner engagement, and internal / external communications will further our Safety + Trust mission and mitigate reputation risk.

Key Responsibilities

Responsibilities include :

• Effective 24 / 7 Global Recovery Coordination
• Resiliency Leadership with Global Incident Command Center
• Incident Response Leadership
• Team Leadership
• Lead ongoing resiliency and readiness exercises across PayPal
• Drive adoption of advanced incident detection, monitoring, and response technologies
• Continuously evolve the global incident management framework
• Develop strong processes and effective contingency management plans
• Ensure communication protocols allow for primary, secondary and tertiary exchanges of critical information
• Client Support & Enablement
• Process Development
• Stakeholder Communication
• Responsible for building business unit, operational, and enabling processes
• Training and Awareness
• Metrics and Reporting
• Strong regulatory awareness of evolving operational resiliency mandates
• Ensure post-incident remediation activities are completed in a timely and complete manner

Qualifications

Qualifications include :